Most helpful positive review
46 of 50 people found the following review helpful
I was inspired.
on December 19, 2001
This book is not a prescription or a how to book; it provides rich distinctions that have inspired me to be a different observer of trust. My personal vision is to bring trust back into the business world; to build trust in business, relationships, and life.
I am sick and tired of dealing with companies and people that don't do what they say they are going to do. I don't want to hear another excuse, story, explanation, or reason again.
Trust is what is missing in the world and especially in the world of business, and even more especially in the world of technology.
Trust is about honor, integrity, and accountability. There is no greater freedom than absolutely knowing that you can trust another person. Trust brings peace. Trust lets me sleep at night. Trust feels right. Trust feels good. Trust is being free from worry.
Being trusted is an honor. Being trusted carries a responsibility and with that responsibility, there is pride. There is dignity. There is self worth. Trust is human. Trust is transformative. Trust is care. Trust is virtuous. Trust is authentic. Trust is pure. Trust is sincerity.
Below are some excerpts from the book that I felt were pearls:
" Trust is the essential precondition upon which all real success depends. The key to trust is action, and, in particular, commitment: commitments made and commitments honored."
"The problem of trust has clearly emerged as the problem in human relationships and organizations. What makes most companies falter-leaving aside market forces, bad products, and incompetent management-is the lack of trust."
"Our aim is to help people build trust, establish trust where there has been none, maintain trust when trust is in trouble, and recreate trust even when it seems that trust has been destroyed."
"Trusting is something we make, we create, we build, we maintain, we sustain with our promise, our commitments, our emotions, and our sense of our own integrity. "
"Trust is not merely reliability, predictability, or what is sometimes understood as trustworthiness. It is always the relationship within which trust is based and which trust itself helps create."
"The freedom provided by trust is the freedom to think for oneself and speak up with one's ideas."
"Trust is a matter of making and keeping commitments, and the problem is the failure to cultivate commitment making.
"Trust involves sincerity, authenticity, integrity, virtue, and honor. It is a matter of conscientious integrity."
"The worst enemies of trust are cynicism, selfishness, and a naïve conception of life in which one expects more than one is willing to give. Resentment, distrust, and inauthenticity are the result."
"Self-trust is the most basic and most often neglected from of trust. Distrust is often a projection of missing self-trust."
"Trust goes hand in hand with truth. Lying is always a breach of trust. What is wrong with lying, in turn, is that it breaches trust. ...telling the truth establishes trust and lying destroys it."
"Authentic trust can never be taken for granted, but must be continuously cultivated through commitments and truthfulness. True leadership, whatever else it may be, can be based on nothing less."