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Built to Serve: How to Drive the Bottom Line with People-First Practices Hardcover – September 28, 2007

ISBN-13: 978-0071497923 ISBN-10: 0071497927 Edition: 1st

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Product Details

  • Hardcover: 200 pages
  • Publisher: McGraw-Hill; 1 edition (September 28, 2007)
  • Language: English
  • ISBN-10: 0071497927
  • ISBN-13: 978-0071497923
  • Product Dimensions: 5.2 x 0.9 x 8.3 inches
  • Shipping Weight: 14.4 ounces (View shipping rates and policies)
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (22 customer reviews)
  • Amazon Best Sellers Rank: #375,776 in Books (See Top 100 in Books)

Editorial Reviews

From the Back Cover

When You Empower People You Get Powerful Results

“[This book] inspires your spirit...The United Supermarkets model, taught in a most excellent and successful way.”-Stephen R. Covey

Built to Serve calls for a profound shift in the philosophy and practice of business. We can all learn a great deal from Dan's leadership and United's legacy.”-from the Afterword by Ken Blanchard, coauthor of The One Minute Manager and Leading at a Higher Level

“Success in business requires a dedication to certain basic principles, not the least of which is realizing a company's best asset is its people. Dan Sanders has done a remarkable job of illustrating how this philosophy, when applied consistently, can improve the health of any business.”-Kenneth Cooper, M.D., Cooper Aerobics Center

“Leaders will profit from the groundbreaking principles advocated in this book.”-Claude Dollins, Chairman, The Center for Corporate Culture

About the Author

Dan J. Sanders is CEO of United Supermarkets, the first supermarket to win the prestigious National Torch Award for Marketplace Ethics. Sanders is also cofounder of The Center for Corporate Culture, which challenges and coaches CEOs and their teams to build corporate cultures focused on leadership, ethics, wellness, and execution. In addition to his business endeavors, Sanders is also a former Air Force U-2 reconnaissance pilot and a highly decorated officer.

www.danjsanders.com


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Customer Reviews

4.6 out of 5 stars
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One great book....easy to read and understand!
William J. Rogers II
He believes that when you serve your customers and employees well, the profits come.
Adler's Mommy
You've captured the True essence of effective leadership.
Mystical Traveler

Most Helpful Customer Reviews

7 of 8 people found the following review helpful By Scott Mcneill on October 13, 2007
Format: Hardcover
Built to Serve is a book that every CEO, executive, business owner, manager, and employee should read. I enjoyed the insight given by Dan on building one of the most successful supermarket chains in the country. Dan Sanders, CEO of United Supermarkets, has shared how focusing on people and building a corporate culture around our true nature as human beings will lead to an organization where employees truly enjoy their work and financial success is a by-product of the culture. Dan shows how to unlock the true greatness that is inside each individual at your company which in turn drives success. By focusing on people instead of the bottom-line, good performance by management and employees comes genuinely and naturally as we each are designed to serve. The results of such a strategy are both personally and financially rewarding.
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4 of 4 people found the following review helpful By William J. Rogers II on September 20, 2007
Format: Hardcover
One great book....easy to read and understand! Should be read by all -- not just those in management. Full of wisdom, wonderful ideas, and simple models that anyone can follow. The best book I've seen in a long, long time!
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5 of 6 people found the following review helpful By Chuck Watson on October 4, 2007
Format: Hardcover
This book finally spells out what's important in business. I've waited for someone to stand up and declare that money isn't the bottom line in business. If Corporate America would grasp these principles, I'm convinced we would see tremendous results!
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Format: Hardcover
It's a joy to read a book by an author who clearly 'gets it' - that businesses excel by taking care of their most important asset: their employees. While many businesses are able to create short term success by emphasizing performance and processes over all else, long term success comes from following "People-First Practices."

Built to Serve provides an excellent business case for putting people first. Mr. Sanders provides a step-by-step progression that clearly illustrates how creating a strong people culture results in sound financial results.

The key is to create a mission and vision for the organization that is based on the company's values and is so compelling that employees not only remember it but also live it as they do their jobs each day. If you find this idea intriguing, Built to Serve will be a joy for you to read. If you find this idea unlikely, then read it at your own peril - you may change your mind.

Built to Serve draws examples of the key principles from many different companies and industries proving that they are applicable to more than just United Markets. I also appreciate that each chapter ends with a summary of its key points called "From the Express Lane." Overall, Built to Serve is an informative and compelling read. - Karen L. Jett, CMA author of Grow Your People, Grow Your Business
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2 of 3 people found the following review helpful By Steve Trafton on October 8, 2007
Format: Hardcover
This is a great book with many life changing principals to learn. It speaks to company leaders, but has just as much to say to people in every stage of business. From the head office to the deliveryman, this principle of (serving people) is number one and it is what people want when deciding where they will do business. Every person in your company should read this!!!!! This what you can use to compete in this highly competitive environment.
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2 of 3 people found the following review helpful By David Mcbee Jr. on October 8, 2007
Format: Hardcover
The book was an easy read and reminds us that our people are what make our business great. I was reminded that tactics that apply to big business can apply to my small business as well. It was inspiring to hear that business leaders today are still leading with intelligence and integrity. I wish more successful businessmen would share their insights in this way.
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Format: Hardcover
It is too bad that way too many managers, supervisors and leaders in the secular world will not follow the timely and true advise Mr. Sanders lays out in this book.

This is the first book I have read that has the correct way to view the secular world with a biblical reference. With that said, I dare you to read this book AND try some of the points in it and see if your work will not succeed!
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Format: Hardcover Verified Purchase
This book is for anyone who is a leader in any sort of business. The author is the CEO of United Grocery Stores and he has a totally unique way of leading. He believes that when you serve your customers and employees well, the profits come. If you own or manage a business, this book will give you a new and wonderful perspective on leading by serving.
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