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Built on Values: Creating an Enviable Culture that Outperforms the Competition Hardcover – January 18, 2011


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Built on Values: Creating an Enviable Culture that Outperforms the Competition + From Values to Action: The Four Principles of Values-Based Leadership
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Product Details

  • Hardcover: 256 pages
  • Publisher: Jossey-Bass; 1 edition (January 18, 2011)
  • Language: English
  • ISBN-10: 0470901926
  • ISBN-13: 978-0470901922
  • Product Dimensions: 9.2 x 6.2 x 1 inches
  • Shipping Weight: 1 pounds (View shipping rates and policies)
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (16 customer reviews)
  • Amazon Best Sellers Rank: #78,413 in Books (See Top 100 in Books)

Editorial Reviews

From the Inside Flap

Discover how the world's top companies create thriving, engaged workforces.

Most leaders know that a winning, engaged culture is the key to attracting top talent—and customers. Yet it remains elusive how exactly to create this ideal workplace—one where everyone from the front lines to the boardroom knows the company's values and feels comfortable and empowered to act on them.

Based on Ann Rhoades' years of experience with JetBlue, Southwest, and other companies known for their trailblazing corporate cultures, Built on Values reveals exactly how leaders can create winning environments that allow their employees and their companies to thrive. Companies that create or improve values-based cultures can become higher performers, both in customer and employee satisfaction and financial return.

Through stories, examples, and interviews with many of the top leaders she has worked directly with—including Dave Barger and Joel Peterson of JetBlue Airways, Rick Federico of P.F. Chang's China Bistro, Rick Kelleher of Pyramid Hotel Group, and Ruthita Fike of Loma Linda Hospitals—Ann Rhoades reveals the processes by which these companies created their well-known cultures. Providing a clear blueprint for how to accomplish culture change, Built on Values shows exactly how any organization can exceed the expectations of employees and customers. With Rhoades' Values Blueprint, you will learn how to develop and tailor your organization's goals, how put them into action, and why it is essential to hire, fire, and reward people based on values.

Whether curing an ailing company culture or creating a new one from scratch, Built on Values shows companies exactly how they can get on the pathway to greatness.

From the Back Cover

Praise for Built on Values

"What was so different with Ann's system of hiring top people is that she made it a process that applied throughout the company from day one. JetBlue has successfully developed a very positive reputation for crew member and customer satisfaction using the concepts and processes recommended in Built on Values." —Dave Barger, CEO, JetBlue Airways

"Ann Rhoades has one of the most brilliant 'people minds' I've ever known, especially with regard to relationships and people issues. Ann's work will go a long way toward getting people to live their values. Her model outlined in Built on Values is a how-to for all leaders."—Rick Federico, chairman and co-CEO, P.F. Chang's China Bistro

"Ann Rhoades has helped us incorporate our values into the interview process, training, and our rewards program. She helped us develop and live the right behaviors, then articulate what we expect from people and hold them accountable for their actions. Built on Values teaches you how to do that for your organization."—Len Trainor, CEO, Heritage Home Healthcare and Hospice

"Ann Rhoades' values-based approach to leadership was catalytic for ACCION. Her guidance helped transform our organization."—Anne Haines Yatskowitz, president and CEO, ACCION New Mexico ? Arizona ? Colorado

"Lots of people talk about changing corporate culture. Ann Rhoades knows how to do it. Built on Values offers real, step-by-step information about how to go about selecting core values, figuring out the behaviors that go with them, and reinforcing them."—Dr. Gerald Winslow, vice president of mission and culture, Loma Linda (California) University Hospitals

"Ann Rhoades is one of those dynamic presences that you always benefit from listening to. She is an inspiring and creative leader with a different perspective. With her knowledge and experience, she can get right to the heart of what is needed to move forward. In Built on Values, she presents an operational model for building a high-performing culture."—Bob Hamer, founder, Primitive Logic


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Customer Reviews

4.5 out of 5 stars
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See all 16 customer reviews
The Author is very knowledgeable, experienced and insightful.
panda
I would recommend this book to anyone wanting to influence their employees and create a work environment where great people stay.
Beth Crouse
I especially appreciate that everything you need to make it happen is outlined in the book.
Pat Masek

Most Helpful Customer Reviews

Format: Hardcover Verified Purchase
This book is a gem. Really. So many books about organizational culture come across as stuffy and self important. Not this one. Ann Rhoades, who has the "street cred" to be believable, provides an easy-to-follow model for creating a culture founded on values. Not the superficial rah rah "values" that are confined to wall posters and coffee mugs, but the real values that are explicitly observable in people's actual behavior. When I examine an organization's culture, I use a museum mural as my metaphor. You can step back and admire a panoramic view of the artist's work. But if you really want to understand how the artist put it all together, step in close and examine the individual brush strokes. In an organization's culture, people's behaviors are the individual brush strokes. When you come to understand how those brush strokes are being applied, you better understand the culture. If you're not satisfied with what the culture is producing, change the brush strokes and maybe even adjust the hues and textures. Ann Rhoades shows how to do it.
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2 of 2 people found the following review helpful By Timothy H. Jackson on February 6, 2011
Format: Hardcover
This is an organizational and motivational book for corporate employees. Big company, small company; every employee will benefit from reading this well organized tome on the failings of corporate organization. Most such tracts lose the readers in complex jargon and endless organizational charts. Not so here; every reader will jump up exclaiming, "We missed that!" as they see the examples of failures the author notes. I could see how my own thirty two years in a corporate culture fit into her scheme of improvement; both where we excelled and where we failed miserably. I encourage you to find how you can improve your own corporate structure, no matter where you fit in it. Read Built on Values and learn.
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1 of 1 people found the following review helpful By Victor R. Jury, Jr. on September 26, 2012
Format: Hardcover Verified Purchase
Ann nails it. What is especially valuable is the fact that the book is written by someone who has developed and successfully implemented a values based culture in highly successful companies. This is not academic hypothesis or theory, it is a concise road map for those who aspire to build a culture and company that achieves the phenomenal success of some of the organizations mentioned in the book. I read a lot of business titles and this one is absolutely on my top 10 list.
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1 of 1 people found the following review helpful By Bob on June 10, 2012
Format: Hardcover Verified Purchase
Ann Rhoades provides great insight into transforming a company's culture into a fantastic, performing engine. Starting from ground up, she outlines not just the philosophy, but the steps needed to ensure that it isn't all about verbalization, but about doing and using values as the solid foundation.
Ann's insight helps identify some really important points that we know, but often overlook, such as ensuring a top-down support of the culture change. She outlines the dangers of not putting all pieces of the puzzle together.

This is a great book and an enjoyable read. Keep your highlighter handy and take plenty of notes. Her book will give you the tools needed to implement a values culture.
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1 of 1 people found the following review helpful By Umair on April 16, 2012
Format: Hardcover
Although my background is more heavily oriented towards the quantitative, my experiences in finance and management consulting have demonstrated that "Built on Values" is a timely and relevant set of recommendations for both small and large organizations. A logical and fluid set of activities are recommended to help an organization self-assess and ultimately pursue a path that rewards employees for promulgating and enforcing clearly laid-out value systems. I recommend this book for organizations (for profit and otherwise) struggling to create healthy cultures with employee alignment.
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1 of 1 people found the following review helpful By Pat Masek on July 1, 2011
Format: Hardcover
If you do anything in your life that involves leading and managing people, you will benefit from this book. . . . actually, you'll wish the people running every organization you deal with would read it, unless they are your competition. Built on Values gives you the plan for creating an optimum culture using the values that make your organization unique.
This approach isn't for everyone. Not everyone has the confidence and strength to lead this way, since it essentially calls upon you to "practice what you preach", but if you want to develop a strong, successful culture for your organization, you'll like what you find here.
I especially appreciate that everything you need to make it happen is outlined in the book. There are no gaps to fill, nothing is left out. You have the information you need to make the process work.
It's a great book for job-seekers. While it's a buyer's market, there is always a shortage of top workers and this book will help you measure the companies out there to help you target the ones where you will flourish. Interestingly, Rhoades and Shepherdson show you how to guarantee failure with this process -- so you know how to avoid it.
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By Don Britton on January 11, 2014
Format: Kindle Edition Verified Purchase
Ann does a phenomenal job of walking you through a process she has demonstrated proven success with. All of the examples and steps are clearly walked through so that you can take the information and run with it. A truly valuable book and set of lessons for any CEO or leader.
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By panda on January 7, 2014
Format: Hardcover Verified Purchase
This book is very practical and realistic. The Author is very knowledgeable, experienced and insightful. I highly recommend this book.
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