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Discover how the world's top companies create thriving, engaged workforces.
Most leaders know that a winning, engaged culture is the key to attracting top talentand customers. Yet it remains elusive how exactly to create this ideal workplaceone where everyone from the front lines to the boardroom knows the company's values and feels comfortable and empowered to act on them.
Based on Ann Rhoades' years of experience with JetBlue, Southwest, and other companies known for their trailblazing corporate cultures, Built on Values reveals exactly how leaders can create winning environments that allow their employees and their companies to thrive. Companies that create or improve values-based cultures can become higher performers, both in customer and employee satisfaction and financial return.
Through stories, examples, and interviews with many of the top leaders she has worked directly withincluding Dave Barger and Joel Peterson of JetBlue Airways, Rick Federico of P.F. Chang's China Bistro, Rick Kelleher of Pyramid Hotel Group, and Ruthita Fike of Loma Linda HospitalsAnn Rhoades reveals the processes by which these companies created their well-known cultures. Providing a clear blueprint for how to accomplish culture change, Built on Values shows exactly how any organization can exceed the expectations of employees and customers. With Rhoades' Values Blueprint, you will learn how to develop and tailor your organization's goals, how put them into action, and why it is essential to hire, fire, and reward people based on values.
Whether curing an ailing company culture or creating a new one from scratch, Built on Values shows companies exactly how they can get on the pathway to greatness.
Praise for Built on Values
"What was so different with Ann's system of hiring top people is that she made it a process that applied throughout the company from day one. JetBlue has successfully developed a very positive reputation for crew member and customer satisfaction using the concepts and processes recommended in Built on Values." Dave Barger, CEO, JetBlue Airways
"Ann Rhoades has one of the most brilliant 'people minds' I've ever known, especially with regard to relationships and people issues. Ann's work will go a long way toward getting people to live their values. Her model outlined in Built on Values is a how-to for all leaders."Rick Federico, chairman and co-CEO, P.F. Chang's China Bistro
"Ann Rhoades has helped us incorporate our values into the interview process, training, and our rewards program. She helped us develop and live the right behaviors, then articulate what we expect from people and hold them accountable for their actions. Built on Values teaches you how to do that for your organization."Len Trainor, CEO, Heritage Home Healthcare and Hospice
"Ann Rhoades' values-based approach to leadership was catalytic for ACCION. Her guidance helped transform our organization."Anne Haines Yatskowitz, president and CEO, ACCION New Mexico ? Arizona ? Colorado
"Lots of people talk about changing corporate culture. Ann Rhoades knows how to do it. Built on Values offers real, step-by-step information about how to go about selecting core values, figuring out the behaviors that go with them, and reinforcing them."Dr. Gerald Winslow, vice president of mission and culture, Loma Linda (California) University Hospitals
"Ann Rhoades is one of those dynamic presences that you always benefit from listening to. She is an inspiring and creative leader with a different perspective. With her knowledge and experience, she can get right to the heart of what is needed to move forward. In Built on Values, she presents an operational model for building a high-performing culture."Bob Hamer, founder, Primitive Logic
There are many books about values based leadership, but very few that provide step-by-step guidance on creating a values based culture. This book provides that guidance. Read morePublished 7 months ago by Jenn Good
Fantastic and proven methodology! These guys know what they are talking about and have a roadmap to help you get there too.Published 8 months ago by Joel G Fisher
Ann does a phenomenal job of walking you through a process she has demonstrated proven success with. Read morePublished 22 months ago by Don Britton
This book is very practical and realistic. The Author is very knowledgeable, experienced and insightful. I highly recommend this book.Published 23 months ago by panda
I would recommend this book to anyone wanting to influence their employees and create a work environment where great people stay.Published on October 21, 2013 by Beth Crouse
She's just another smiling face on the cover of a book. I happened upon a copy of this sitting on a friend's desk the other day: "I had to put it down, it was too mundane. Read morePublished on August 10, 2013 by CFrank
I had the pleasure experiencing her live and the book is a great guideline and reminder on what she is teachingPublished on July 24, 2013 by Klaus Gross
I really enjoyed reading this book. It will be invaluable in my entrepreneurial plans, and was essential in recent interviews with values-based companies.Published on April 5, 2013 by C. Rothenberger