Once installation was complete, the unit worked perfectly. However, the installation was more difficult than it needed to be.
First, the installation instruction referred to a WHITE wire that was to be connected to a bypass module. This part of the instruction was vague in a couple of ways. 1) It did not specify what WHITE wire it was referring to while other areas of the instruction were quite specific (i.e. - BLACK wire with the Blue stripe on the 16-pin harness). 2) It said that the WHITE wire was to be connected to the BLUE wire on the bypass module. However, since there are mutliple different bypass modules available using a variety of color codes, this step created confusion.
Second, when it came time to connect the various plugs to the starter unit, there was no mention of a need to initialize the unit by stepping on the brake pedal and pressing the start button on the remote. Without this information, when I plugged in the unit, it began a repetitive clicking that would not stop. I had to unplug it and call for Technical Assistance to find out what I was missing.
Third, I found the "unlimited technical support" to be somewhat limited. When I ran into the aforementioned problems on a Saturday, I tried calling the 800 number only to find that technical assistance was not available on weekends. So I had to pack it in and wait until after work on Monday. Then when I called on Monday, it took over 30 minutes on hold before I actually had a person on the other end of the line. To his credit, the tech knew exactly what the problem was and I was able to finish the install in short order.
Overall, I am happy with the remote starter, but displeased with the quality of the supplied instructions and the limited availability of the technical support.