Bureaucratic Encounters: A Pilot Study in the Evaluation of Government Services [Paperback]

Daniel Katz (Author), Barbara A. Gutek (Author), Robert L. Kahn (Author), Eugenia Barton (Author)

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Product Details

Paperback: 264 pages
Publisher: Survey Research Center, Institute for Social Research, University of Michigan (1975)
Language: English
ISBN-10: 0879441720
ISBN-13: 978-0879441722
Amazon Best Sellers Rank: #6,341,138 in Books (See Top 100 in Books)

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