Top critical review
7 of 8 people found this helpful
Wrong item and poor customer service
on October 16, 2013
I ordered the Burt's Bees Tips N Toes Hands & Feet Kit but instead I got the Tips and Toes Kit. This is totally unacceptable and amazon needs to rectify this because I am not the only one this happened to. They said they could not replace the item and I would have to return it to get a refund. I do not live in the US so its a major inconvenience for me to send it back. Plus I paid shipping and duty to clear a wrong item and they said they are not responsible for it. So I basically paid to clear a wrong item. Unacceptable. They did give me money back for the item but I was Stuck with the shipping and duty bill for a wrong item they sent me. Buyers beware especially if you are from the US.