Business and Administrative Communication [Hardcover]

Kitty Locker (Author), Donna Kienzler (Author)

Book Description

ISBN-10: 0073525030 | ISBN-13: 978-0073525037 | Publication Date: October 22, 2007 | Edition: 8

This Eighth Edition of Business and Administrative Communication by Donna Kienzler and Kitty Locker is a true leader in the business communications field. Beyond covering the broad scope of topics in both oral and written business communication, Locker’s text uses a student-friendly writing style and strong design element to hold student attention. Real-world examples and real business applications underscore the relevance and importance of the material presented in the classroom and to the students’ careers.

Kitty Locker’s text also conveys the best possible advice to students through its research base; the author’s reputation as a contributor to this field of study lends an even greater element of teachability and relevance to this market-leading title. Locker continues to lead the pack with innovative technology offerings – InSites, Grademax, Manager's Hotseat for Business Communication – round out the learning experience with Business and Administrative Communication.

Editorial Reviews

About the Author

Kitty O. Locker was an Associate Professor of English at The Ohio State University, where she taught courses in workplace discourse and resarch methods. She has also taught at Texas A&M University and the University of Illinois at Urbana. She received her BA from DePauw University and her MC and PhD from the University of Illinois at Urbana. She is very well known for her research background and her research in progress includes work on collaborative writing in the classroom and the workplace. She has served as the Interim Editor of the Bulletin of the Association of Business Communication and in 1994-5 as President of the Association for Business Communication. From 1997 - 2000, she edited ABC's Journal of Business Communication.

Product Details

• Hardcover: 701 pages
• Publisher: McGraw-Hill/Irwin; 8 edition (October 22, 2007)
• Language: English
• ISBN-10: 0073525030
• ISBN-13: 978-0073525037
• Product Dimensions: 10.7 x 8.8 x 1.3 inches
• Shipping Weight: 3.7 pounds
• Average Customer Review: 4.1 out of 5 stars  See all reviews (28 customer reviews)
• Amazon Best Sellers Rank: #62,172 in Books (See Top 100 in Books)

More About the Author

Kitty O. Locker was an Associate Professor of English at the Ohio State University, where she taught courses in workplace discourse and research methods. She received her B.A. from DePauw University and her M.A. and Ph.D. from the University of Illinois at Urbana. She also wrote Business and Administrative Communication (6th ed., Irwin/McGraw-Hill, 2003), The Irwin Business Communication Handbook: Writing and Speaking in Business Classes (1993), and co-edited Conducting Research in Business Communication (1988). Her consulting clients included URS Greiner, Abbott Laboratories, the Ohio Civil Service Employees Association, AT&T, and the American Medical Association. In 1994-95, she served as President of the Association for Business Communication (ABC). From 1997 to 2000, she edited ABC's Journal of Business Communication. She received ABC's Outstanding Researcher Award in 1992 and ABC's Meada Gibbs Outstanding Teacher Award in 1998. Kitty Locker passed away in 2005.

Customer Reviews

Most Helpful Customer Reviews

7 of 7 people found the following review helpful:

4.0 out of 5 stars Good Communication good business, June 5, 2003

By 

Lance K. Mertz "Fantasy and Sci-Fi Reader" (Kent, Washington) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: Business and Administrative Communication with CD, PowerWeb, and BComm Skill Booster (Hardcover)

A good primer for a student or review for the experienced manager who wants to hone communications skills. It includes information and exercises on just about every mode and type of communication. I will not give it 4 stars as the web site does not have much worth looking at and the CD is pretty useless as well.

5 of 5 people found the following review helpful:

4.0 out of 5 stars Locker provides quality advice on business communication., October 20, 1998

By A Customer

This review is from: Business and Administrative Communication (Hardcover)

Kitty Locker's latest edition of Business and Administrative Communication includes the writing basics as well excellent information on using electronic media. The strongest part of this book? The examples. They reliably demonstrate the principles she introduces. Although expensive, I believe this book provides excellent value. I use it in a junior-level college business communication class.

7 of 8 people found the following review helpful:

5.0 out of 5 stars Effective Business Writing Text, September 13, 2001

By A Customer

This review is from: Business and Administrative Communication (Hardcover)

Kitty Locker's Business and Administrative Communication, 5th ed. is the most considerate educational text I've reviewed for my business writing course. My classes typically include upper level English majors, but it is not uncommon for business majors and ESL students to register too. This student diversity usually presents difficulties because their writing abilities vary tremendously. Thankfully, I found Locker's text. It provides examples of real-life business writing and Internet communication situations highlighted with graphics, sidebars, tables and pictures colorfully presented. This textual consideration, I found, enables students to grasp both the theory and the reality of business communication outside their academic walls.