Business Class: Etiquette Essentials for Success at Work and over one million other books are available for Amazon Kindle. Learn more
Qty:1
  • List Price: $21.99
  • Save: $7.41 (34%)
FREE Shipping on orders over $35.
Only 16 left in stock (more on the way).
Ships from and sold by Amazon.com.
Gift-wrap available.
Add to Cart
FREE Shipping on orders over $35.
Used: Very Good | Details
Sold by JGS74
Condition: Used: Very Good
Comment: Ships From Amazon. Eligible for FREE Super Saving Shipping! Next Day Shipping also available.
Add to Cart
Have one to sell? Sell on Amazon
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

Business Class: Etiquette Essentials for Success at Work Hardcover – June 30, 2005


See all 5 formats and editions Hide other formats and editions
Amazon Price New from Used from
Kindle
"Please retry"
Hardcover
"Please retry"
$14.58
$4.99 $4.98
Paperback
"Please retry"

Frequently Bought Together

Business Class: Etiquette Essentials for Success at Work + StrengthsFinder 2.0
Price for both: $29.82

Buy the selected items together
  • StrengthsFinder 2.0 $15.24

NO_CONTENT_IN_FEATURE

Image
Looking for the Audiobook Edition?
Tell us that you'd like this title to be produced as an audiobook, and we'll alert our colleagues at Audible.com. If you are the author or rights holder, let Audible help you produce the audiobook: Learn more at ACX.com.

Product Details

  • Hardcover: 192 pages
  • Publisher: St. Martin's Press (June 30, 2005)
  • Language: English
  • ISBN-10: 0312338090
  • ISBN-13: 978-0312338091
  • Product Dimensions: 8.6 x 5.6 x 0.8 inches
  • Shipping Weight: 10.4 ounces (View shipping rates and policies)
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (37 customer reviews)
  • Amazon Best Sellers Rank: #147,888 in Books (See Top 100 in Books)

Editorial Reviews

Review

“A much-needed primer for professionals in today’s business environment because whether you realize it or not, good manners and proper protocol can make or break a promising business relationship.” —Tony Alessandra, Ph.D., co-author of The Platinum Rule

“How you treat others and how you conduct yourself are not casual imperatives. They are important, and if you agree, then this engagingly written book ought to entice you to its pages.” —Jack Valenti, former president of the Motion Picture Association of America

From the Back Cover

Advance Praise for Business Class

“Readable, spirited, and chock-full of excellent information. Anyone in business, at the bottom or at the top, could benefit from this book.” —Letitia Baldrige, author of New Manners for New Times: A Complete Guide to Etiquette and former White House Social Secretary in the Kennedy Administration

“Fills a gaping void in contemporary business leadership grooming and constitutes an overdue and easy primer for success-oriented commercial leaders.” —General Alexander M. Haig, Jr., former White House Chief of Staff, former NATO Commander, and former U.S. Secretary of State

“People make decisions about you based on your manners and comportment; this book shows you how to make and maintain a positive impression every time.” —Brian Tracy, author of TurboStrategy: 21 Powerful Ways to Transform Your Business and Boost Your Profits Quickly

“A practical, straightforward, commonsense guide to essential business conduct.” —Joanne Gordon, author of Be Happy at Work: 100 Women Who Love Their Jobs, and Why

“A treasure of how-to’s about being a thoughtful, sensitive, and effective human being.”—Judy B. Rosener, Ph.D., author of America’s Competitive Secret: Women Managers and professor at the graduate school of management, University of California, Irvine

“An invaluable guide filled with helpful etiquette solutions for your personal and professional life.”—Charles P. Garcia, CEO of Sterling Financial Investment Group

“A must-read book for all business operations, small or large, that depend on a clientele and employee attitude to make the difference between profit and loss.”—Lee Ellis, former vice president of CBS and Gannett Publications (USA Weekend)

“Whitmore covers everything from e-mail to formal dinner parties with a warm, friendly style that makes reading the book enjoyable and remembering her advice easy.”
—Carolyn B. Elman, CEO of American Business Women’s Association


More About the Author

Jacqueline Whitmore is the author of Poised for Success (St. Martin's Press, November 2011) and Business Class: Etiquette Essentials for Success at Work (St. Martin's Press, July 2005).

She is an international etiquette expert, a certified speaking professional, and the founder and director of The Protocol School of Palm Beach, a premier business etiquette consulting firm which has served hundreds of multinational corporations and associations including Sprint, Office Depot, Ernst & Young, Bloomingdale's, Royal Caribbean, Burger King Corporation, Deloitte, and the U.S. Department of Defense, just to name a few.

Jacqueline ranks as one of the most widely quoted etiquette experts in the United States. Her advice is sought by numerous publications including The New York Times, USA Today, Glamour, Time, Fortune, Cosmopolitan and O: The Oprah Magazine. She has appeared as a guest on a variety of national radio and television shows including National Public Radio, ABC's 20/20, CNN, FOX News, Anderson Cooper's AC360° and The Daily Show with Jon Stewart.

Prior to starting her company, Jacqueline served as the protocol officer and assistant director of public relations for The Breakers Hotel in Palm Beach where she handled all VIP media requests and launched and facilitated the Employee Executive Etiquette Training Program.


Customer Reviews

Jacqueline covers everything from sending an email to formal dining etiquette.
E. M. Varian
I would recommend this book to anyone who wants to become part of the business world.
Amazon Customer
I found this book to be extremely informative, well-written, and easy to read.
Evan Wahl

Most Helpful Customer Reviews

31 of 34 people found the following review helpful By Dave Lakhani VINE VOICE on July 9, 2005
Format: Hardcover
I love this book!

There has never been a more timely book than Business Class, it contains the easiest, most current, and best advice avialable on business etiquette. One of the things I liked most about the book was how easy to read, learn and apply the lessons are.

If you read this book you'll sell more, build better and deeper relationships and feel more confident than you ever have no matter what the business setting. I consider myself very well versed in business etiquette but I was amazed at what I didn't know about current rules.

I can't tell you how many business situations I've been in where people simply had no concept of proper etiquette.

In reading the book, I learned many things and will definately be more prepared and appropriate as a result. I had no idea for example that if your fork fell on the floor at a restaurant that you should leave it and ask for another rather than picking it up and asking for another. I also didn't realize what the appropriate thing to do was when a woman walks to the table in a business setting (you'll be surprised, your mom and dad may have given you bad advice).

Jacqueline does an amazing job of covering every conceivable business situation and shows you how to handle each appropriately and with grace.

If you ever go to business lunches, dinners, mixers, networking events, or interact with clients in any way I strongly recommend this book. You'll be amazed at the power and confidence you feel after reading it.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
12 of 12 people found the following review helpful By Janet E. Spurr on August 8, 2005
Format: Hardcover
As a true Yankee, I believed I knew all of my manners, but within the first ten pages, of Business Class, I was surprised and kept learning more page by page. I even read parts of the book out loud to corporate girl friends while at the beach. After reading some of the other reviews, I think this is the perfect gift for my college neice and nephew as well as many other friends and business associates. Thank you Jacqueline for bringing back manners in a world that is sometimes too much in a hurry. Please write a book on cell phone etiquette, one which we can pass out to most of the world.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
33 of 39 people found the following review helpful By Avellanas on April 20, 2006
Format: Hardcover Verified Purchase
I was really looking forward to reading this book after going through the Amazon.com reviews for this book. I was really disapointed because much of it is common sense. The author goes on and on about the importance of good etiquette, but you probably wouldn't be reading this book if you didn't know that already.

I did learn a few pointers, but not enough to recommend this to anyone.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
6 of 6 people found the following review helpful By Melissa Kaye on June 28, 2008
Format: Hardcover Verified Purchase
This book is fairly short (~150 pages) which makes it a quick way to brush up on etiquette. I found myself taking notes on some of the tips offered by the author which I'm sure I'll find useful. The book seems geared towards salespeople and small business owners, although others will find the information helpful as well.

The book covers the following topics:
First, and lasting, impressions
Small touches equal big business
Suit up for Success
Master you mingle-ability
Small talk savy and effective listening
Dining for Dollars; The art of the meal
Techo-etiquette: minding your manners in the electronic age
Going global: How to avoid an international incident
The power of positive thinking

There are some things that are common sense, although it doesn't hurt to remind us again. I found the tips on mingling and small talk helpful as those are not areas where I'm particularly skilled. The book also covers the classic "where to put your napkin" and "who pays for dinner out" bits of information that we sometimes forget.

Since the book is so short, I wouldn't call it a comprehensive guide to etiquette - (see "Etiquette Advantage in Business" by Peggy and Peter Post for an enormous guide to etiquette) Also, it doesn't contain as much "office etiquette" (for those of us who live in large cubicle spaces in huge corporations) as I'd hoped (see The Etiquette Edge: The Unspoken Rules for Business Success). Still, I think it's a good quick read and a good starting place for polishing your etiquette skills!
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
11 of 13 people found the following review helpful By Kelly Ritting on September 20, 2010
Format: Hardcover Verified Purchase
This book gives a surface view of business etiquette, but fails to delve into the true subject. The purpose of etiquette goes far beyond simple courtesy and the ideas behind it are essential for day to day living. I was hoping that this book would focus on specific instances of business etiquette, their histories, and their proper implementation. Instead I was greeted with a laundry list of what to do and what not to do. Blindly following these concepts may get one through a dinner party or two, but without a real understanding of the precepts, a person cannot hope to truly incorporate etiquette into their daily lives or business dealings.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
5 of 5 people found the following review helpful By E. M. Varian on April 11, 2007
Format: Hardcover
Whether you're a small business owner looking to grow your business with higher quality clients/customers or a C-Level executive looking to polish your business image, this book is perfect. No fluff, it's meat and potatoes information with real world solutions. Jacqueline covers everything from sending an email to formal dining etiquette. Fantastic book. I'm purchasing additional copies for friends/clients who've asked questions about business etiquette.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again

Customer Images

Most Recent Customer Reviews

Search