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Business Class: Etiquette Essentials for Success at Work Hardcover – June 30, 2005

4.5 out of 5 stars 55 customer reviews

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Editorial Reviews

Review

“A much-needed primer for professionals in today's business environment because whether you realize it or not, good manners and proper protocol can make or break a promising business relationship. ” ―Tony Alessandra, Ph.D., co-author of The Platinum Rule

“How you treat others and how you conduct yourself are not casual imperatives. They are important, and if you agree, then this engagingly written book ought to entice you to its pages.” ―Jack Valenti, former president of the Motion Picture Association of America

From the Back Cover

Advance Praise for Business Class

"Readable, spirited, and chock-full of excellent information. Anyone in business, at the bottom or at the top, could benefit from this book." ―Letitia Baldrige, author of New Manners for New Times: A Complete Guide to Etiquette and former White House Social Secretary in the Kennedy Administration

"Fills a gaping void in contemporary business leadership grooming and constitutes an overdue and easy primer for success-oriented commercial leaders." ―General Alexander M. Haig, Jr., former White House Chief of Staff, former NATO Commander, and former U.S. Secretary of State

"People make decisions about you based on your manners and comportment; this book shows you how to make and maintain a positive impression every time." ―Brian Tracy, author of TurboStrategy: 21 Powerful Ways to Transform Your Business and Boost Your Profits Quickly

"A practical, straightforward, commonsense guide to essential business conduct." ―Joanne Gordon, author of Be Happy at Work: 100 Women Who Love Their Jobs, and Why

"A treasure of how-to's about being a thoughtful, sensitive, and effective human being."―Judy B. Rosener, Ph.D., author of America's Competitive Secret: Women Managers and professor at the graduate school of management, University of California, Irvine

"An invaluable guide filled with helpful etiquette solutions for your personal and professional life."―Charles P. Garcia, CEO of Sterling Financial Investment Group

"A must-read book for all business operations, small or large, that depend on a clientele and employee attitude to make the difference between profit and loss."―Lee Ellis, former vice president of CBS and Gannett Publications (USA Weekend)

"Whitmore covers everything from e-mail to formal dinner parties with a warm, friendly style that makes reading the book enjoyable and remembering her advice easy."―Carolyn B. Elman, CEO of American Business Women's Association

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Product Details

  • Hardcover: 192 pages
  • Publisher: St. Martin's Press (July 1, 2005)
  • Language: English
  • ISBN-10: 0312338090
  • ISBN-13: 978-0312338091
  • Product Dimensions: 7.2 x 0.9 x 8.4 inches
  • Shipping Weight: 10.4 ounces (View shipping rates and policies)
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (55 customer reviews)
  • Amazon Best Sellers Rank: #161,568 in Books (See Top 100 in Books)

Customer Reviews

Top Customer Reviews

By Dave Lakhani VINE VOICE on July 9, 2005
Format: Hardcover
I love this book!

There has never been a more timely book than Business Class, it contains the easiest, most current, and best advice avialable on business etiquette. One of the things I liked most about the book was how easy to read, learn and apply the lessons are.

If you read this book you'll sell more, build better and deeper relationships and feel more confident than you ever have no matter what the business setting. I consider myself very well versed in business etiquette but I was amazed at what I didn't know about current rules.

I can't tell you how many business situations I've been in where people simply had no concept of proper etiquette.

In reading the book, I learned many things and will definately be more prepared and appropriate as a result. I had no idea for example that if your fork fell on the floor at a restaurant that you should leave it and ask for another rather than picking it up and asking for another. I also didn't realize what the appropriate thing to do was when a woman walks to the table in a business setting (you'll be surprised, your mom and dad may have given you bad advice).

Jacqueline does an amazing job of covering every conceivable business situation and shows you how to handle each appropriately and with grace.

If you ever go to business lunches, dinners, mixers, networking events, or interact with clients in any way I strongly recommend this book. You'll be amazed at the power and confidence you feel after reading it.
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Format: Hardcover
As a true Yankee, I believed I knew all of my manners, but within the first ten pages, of Business Class, I was surprised and kept learning more page by page. I even read parts of the book out loud to corporate girl friends while at the beach. After reading some of the other reviews, I think this is the perfect gift for my college neice and nephew as well as many other friends and business associates. Thank you Jacqueline for bringing back manners in a world that is sometimes too much in a hurry. Please write a book on cell phone etiquette, one which we can pass out to most of the world.
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Format: Hardcover Verified Purchase
I was really looking forward to reading this book after going through the Amazon.com reviews for this book. I was really disapointed because much of it is common sense. The author goes on and on about the importance of good etiquette, but you probably wouldn't be reading this book if you didn't know that already.

I did learn a few pointers, but not enough to recommend this to anyone.
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Format: Hardcover Verified Purchase
This book is fairly short (~150 pages) which makes it a quick way to brush up on etiquette. I found myself taking notes on some of the tips offered by the author which I'm sure I'll find useful. The book seems geared towards salespeople and small business owners, although others will find the information helpful as well.

The book covers the following topics:
First, and lasting, impressions
Small touches equal big business
Suit up for Success
Master you mingle-ability
Small talk savy and effective listening
Dining for Dollars; The art of the meal
Techo-etiquette: minding your manners in the electronic age
Going global: How to avoid an international incident
The power of positive thinking

There are some things that are common sense, although it doesn't hurt to remind us again. I found the tips on mingling and small talk helpful as those are not areas where I'm particularly skilled. The book also covers the classic "where to put your napkin" and "who pays for dinner out" bits of information that we sometimes forget.

Since the book is so short, I wouldn't call it a comprehensive guide to etiquette - (see "Etiquette Advantage in Business" by Peggy and Peter Post for an enormous guide to etiquette) Also, it doesn't contain as much "office etiquette" (for those of us who live in large cubicle spaces in huge corporations) as I'd hoped (see The Etiquette Edge: The Unspoken Rules for Business Success). Still, I think it's a good quick read and a good starting place for polishing your etiquette skills!
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Format: Hardcover Verified Purchase
This book gives a surface view of business etiquette, but fails to delve into the true subject. The purpose of etiquette goes far beyond simple courtesy and the ideas behind it are essential for day to day living. I was hoping that this book would focus on specific instances of business etiquette, their histories, and their proper implementation. Instead I was greeted with a laundry list of what to do and what not to do. Blindly following these concepts may get one through a dinner party or two, but without a real understanding of the precepts, a person cannot hope to truly incorporate etiquette into their daily lives or business dealings.
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Format: Hardcover Verified Purchase
I purchased this book for a college course I am taking. I am amazed at the amount of information I thought I knew but was wrong about! We learn from our parents, family and mentors but not always with business etiquette in mind. It is an easy read packed with a lot of good information. I am glad this is a required book for my class. I have even recommended this book to a couple of my co-workers who plan on picking up a copy if they haven't already.
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