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Business Class: Etiquette Essentials for Success at Work Hardcover – June 30, 2005
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“A much-needed primer for professionals in today's business environment because whether you realize it or not, good manners and proper protocol can make or break a promising business relationship. ” ―Tony Alessandra, Ph.D., co-author of The Platinum Rule
“How you treat others and how you conduct yourself are not casual imperatives. They are important, and if you agree, then this engagingly written book ought to entice you to its pages.” ―Jack Valenti, former president of the Motion Picture Association of America
From the Back Cover
Advance Praise for Business Class
"Readable, spirited, and chock-full of excellent information. Anyone in business, at the bottom or at the top, could benefit from this book." ―Letitia Baldrige, author of New Manners for New Times: A Complete Guide to Etiquette and former White House Social Secretary in the Kennedy Administration
"Fills a gaping void in contemporary business leadership grooming and constitutes an overdue and easy primer for success-oriented commercial leaders." ―General Alexander M. Haig, Jr., former White House Chief of Staff, former NATO Commander, and former U.S. Secretary of State
"People make decisions about you based on your manners and comportment; this book shows you how to make and maintain a positive impression every time." ―Brian Tracy, author of TurboStrategy: 21 Powerful Ways to Transform Your Business and Boost Your Profits Quickly
"A practical, straightforward, commonsense guide to essential business conduct." ―Joanne Gordon, author of Be Happy at Work: 100 Women Who Love Their Jobs, and Why
"A treasure of how-to's about being a thoughtful, sensitive, and effective human being."―Judy B. Rosener, Ph.D., author of America's Competitive Secret: Women Managers and professor at the graduate school of management, University of California, Irvine
"An invaluable guide filled with helpful etiquette solutions for your personal and professional life."―Charles P. Garcia, CEO of Sterling Financial Investment Group
"A must-read book for all business operations, small or large, that depend on a clientele and employee attitude to make the difference between profit and loss."―Lee Ellis, former vice president of CBS and Gannett Publications (USA Weekend)
"Whitmore covers everything from e-mail to formal dinner parties with a warm, friendly style that makes reading the book enjoyable and remembering her advice easy."―Carolyn B. Elman, CEO of American Business Women's Association
Top Customer Reviews
There has never been a more timely book than Business Class, it contains the easiest, most current, and best advice avialable on business etiquette. One of the things I liked most about the book was how easy to read, learn and apply the lessons are.
If you read this book you'll sell more, build better and deeper relationships and feel more confident than you ever have no matter what the business setting. I consider myself very well versed in business etiquette but I was amazed at what I didn't know about current rules.
I can't tell you how many business situations I've been in where people simply had no concept of proper etiquette.
In reading the book, I learned many things and will definately be more prepared and appropriate as a result. I had no idea for example that if your fork fell on the floor at a restaurant that you should leave it and ask for another rather than picking it up and asking for another. I also didn't realize what the appropriate thing to do was when a woman walks to the table in a business setting (you'll be surprised, your mom and dad may have given you bad advice).
Jacqueline does an amazing job of covering every conceivable business situation and shows you how to handle each appropriately and with grace.
If you ever go to business lunches, dinners, mixers, networking events, or interact with clients in any way I strongly recommend this book. You'll be amazed at the power and confidence you feel after reading it.
I did learn a few pointers, but not enough to recommend this to anyone.
The book covers the following topics:
First, and lasting, impressions
Small touches equal big business
Suit up for Success
Master you mingle-ability
Small talk savy and effective listening
Dining for Dollars; The art of the meal
Techo-etiquette: minding your manners in the electronic age
Going global: How to avoid an international incident
The power of positive thinking
There are some things that are common sense, although it doesn't hurt to remind us again. I found the tips on mingling and small talk helpful as those are not areas where I'm particularly skilled. The book also covers the classic "where to put your napkin" and "who pays for dinner out" bits of information that we sometimes forget.
Since the book is so short, I wouldn't call it a comprehensive guide to etiquette - (see "Etiquette Advantage in Business" by Peggy and Peter Post for an enormous guide to etiquette) Also, it doesn't contain as much "office etiquette" (for those of us who live in large cubicle spaces in huge corporations) as I'd hoped (see The Etiquette Edge: The Unspoken Rules for Business Success). Still, I think it's a good quick read and a good starting place for polishing your etiquette skills!
Most Recent Customer Reviews
This is a good reference book to have as a director of a career center.Published 11 months ago by Vivian W. David
Good stuff...very detailed. Will need to read it a few times to make sure all info is absorbed. -=80)Published 12 months ago by Randall
A good book for engineers and others who want to polish their soft skills.Published 13 months ago by J. Padilla
I found it very interesting. We take for granted those that are very close to us and don't give our thanks or appreciation for being there. Read morePublished 14 months ago by Hilda Mendez
I ordered this book for a college class and to be completely honest, I wasn't expecting much. It helps that I'm interested in this topic, but I was expecting a textbook type read... Read morePublished 19 months ago by Jessica
This book is a need-to-read for everyone. Although many of the concepts are common sense, they are not used often enough. Read morePublished 19 months ago by Amazon Customer
While it's a quick and easy read, this book is also filled with great tips and practices for any business professional to follow. Read morePublished 19 months ago by Cathy Kreiter