About the Author
John Boyer leads the business intelligence advisory team at the Nielsen Company. He lives in Chicago. Bill Frank has more than 25 years of experience in decision support and business intelligence and is a certified Project Management Professional (PMP). He lives in New Brunswick, New Jersey. Brian Green is manager of business intelligence and performance management at Blue Cross Blue Shield of Tennessee. He lives in Chattanooga, Tennessee. Tracy Harris is senior manager in business intelligence excellence at IBM and is responsible for chairing the BI Excellence Advisory board and managing the BI Excellence Program and Champion initiative at IBM. She lives in Ottawa, Ontario. Kay Van De Vanter is the enterprise BI architect and business intelligence competency center lead at the Boeing Company. She lives in Seattle.