Customer Reviews

Business Letter Handbook: How to Write Effective Letters & Memos for Every Business Situation

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I mistakenly assumed all business reference guides provided, above all else, a professional format. Unfortunately, that is not the case with Muckian & Woods' Business Letter Handbook. Particularly, I was disappointed in the model letters, to say the least. I would be embarrassed to have written the letter in the complaint section. Honestly, who would begin a letter, "Am I wrong or isn't it your responsibility..."? (Mind you, I've already returned the book for credit and this quote is taken from memory, so I apologize for any miswording.) And since when is it professional to interject cute phrases like, "But seriously..." or "Just kidding..." in a congratulatory letter? What business person would write like this in a real situation? Were Muckian & Woods bored with formal business writing and wanted to loosen up all of us stuffed shirts? Maybe next time I need guidance on business letter writing, I'll call Jerry Seinfeld. He's not doing much these days.

The cover page is very attractive but in reality the content is not so useful. First of all, there is only one example in each page. I think this is wastage of empty places. Secondly, there are very little examples for each topic. In short, I was waiting different sentences for every situation for example In Order Topic - Ordering: example sentences for introduction, development and conclusion; Order Confirmation: example sentences for introduction, development and conclusion.... But I couldn't find this in this book.

I love this book. I use it weekly, and most of my employees come to my office to use it as a reference. The letters are a great starting point to customize to your business, as well as excellent in and of themselves. I would recommend this to any administrative assistant or manager.