Harvard Business Review on Negotiation and Conflict Resolution (A Harvard Business Review Paperback) [Paperback]

Harvard Business School Press (Compiler)

Book Description

ISBN-10: 1578512360 | ISBN-13: 978-1578512362 | Publication Date: January 2, 2000 | Edition: 1

This title presents leading minds and landmark ideas in an easily accessible format. From the pre-eminent thinkers whose work has defined an entire field to the rising stars who will redefine the way we think about business, "The Harvard Business Review Paperback Series" delivers the fundamental information today's professionals need to stay competitive in a fast-moving world. Managers at every level, and in every industry, must balance various working styles, build efficient management teams, and develop sharp negotiation skills to remain competitive. "Harvard Business Review on Negotiation and Conflict Resolution" offers a selection of the best thinking on negotiation practice and managing conflict in organizational settings. This is a "Harvard Business Review" Paperback.

Editorial Reviews

About the Author

Since 1984, Harvard Business School Press has been dedicated to publishing the most contemporary management thinking, written by authors and practitioners who are leading the way. Whether readers are seeking big-picture strategic thinking or tactical problem solving, advice in managing global corporations or for developing personal careers, HBS Press helps fuel the fire of innovative thought. HBS Press has earned a reputation as the springboard of thought for both established and emerging business leaders.

Product Details

• Paperback: 228 pages
• Publisher: Harvard Business Press; 1 edition (January 2, 2000)
• Language: English
• ISBN-10: 1578512360
• ISBN-13: 978-1578512362
• Product Dimensions: 8.2 x 5.4 x 0.8 inches
• Shipping Weight: 7.8 ounces
• Average Customer Review: 4.5 out of 5 stars  See all reviews (4 customer reviews)
• Amazon Best Sellers Rank: #435,850 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

5 of 5 people found the following review helpful:

5.0 out of 5 stars You can't fire everybody, September 16, 2009

By 

Jason (Funkytown) - See all my reviews
(VINE VOICE)   

This review is from: Harvard Business Review on Negotiation and Conflict Resolution (A Harvard Business Review Paperback) (Paperback)

Management of Differences & Overcoming Group Warfare
What should a manager do when subordinates or groups disagree? In these chapters, the concepts of equality, understanding, evaluation, and action are discussed. It's important for a leader to view each employee/group equally, find the facts, and make an informed decision. Toeing the line between authoritarian and laissez faire leadership fundamentals, a manager must achieve an end-state that is educational but doesn't damage the more fragile sensitivities of some employees/groups. Sometimes it's even necessary to include arbitration in the process in order to placate those involved without negative repercussions. Additionally, a manager should promote loyalty, teamwork, and solidarity without stifling creativity, causing dissension, or creating groupthink.

The Team That Wasn't
Group dynamics and teamwork are often the most difficult assignments in the business world. In this lesson, the group must deal with a maverick, a person intent on disrupting the collaborative process. Focusing on team-building and consensus, experts weigh in on goal accomplishment and accountability while handling an unruly employee, when relatively little authority has been delegated to the group leader, and no ground rules have been established for behavior detrimental to the effort.

Negotiating With a Customer & Negotiation as a Corporate Capability
These lessons are straightforward solutions to realistic conflict resolution with customers while establishing a corporate-wide negotiation infrastructure. Displaying an ability to delay or avoid confrontation, it is determining how to appease the customer with little personal or corporate sacrifice that is paramount to success.

When Consultants and Clients Clash
The least helpful of all chapters, this lesson includes the details of a fictitious merger that requires the outside help of a consulting firm, and how difficulties can arise between an established company and a outside group proposing new ideas.

Five Ways to Keep Disputes Out of Court & Alternative Dispute Resolution
These chapters deal with the core principles of conflict resolution, and are perhaps the most helpful. Providing several examples of Alternate Dispute Resolution (ADR), experts weigh in on how a company can save legal and management time and money by avoiding court with hybrid forms of arbitration that sometimes carry legal clout. Further, the problems with ADR - which amount to the creation of business-saturated, private judicial systems - are discussed and shown to sometimes cause more harm than good.

This is a great collection of analyses for the manager/leader faced with conflict in an ever-changing social and business environment. It is highly recommended for the reinforcement of conflict resolution techniques.

8 of 11 people found the following review helpful:

4.0 out of 5 stars Useful supplement to Harvard Negotiation Program's new book..., December 23, 2005

By 

Michael Costas "Mike" (Chicago, IL) - See all my reviews

This review is from: Harvard Business Review on Negotiation and Conflict Resolution (A Harvard Business Review Paperback) (Paperback)

This book offers articles on negotiation and conflict resolution, but has no overarching theory to it. The individual chapters are all well-written, however. I especially liked "5 ways to keep disputes out of court" and "the team that wasn't." These kinds of chapters make the book poignant and show how groups operate under conditions of conflict and high-intensity emotion.

THis book is a useful supplement to the groundbreaking new negotiation bestseller "Beyond Reason: USing Emotions as You NEgotiate" (written by Roger Fisher, who is probably the most influential thinker in the field of negotiation and conflict resolution).

0 of 1 people found the following review helpful:

5.0 out of 5 stars Great addition to your library., December 13, 2009

By 

P. Marshall "P. M." (Trinidad and Tobago) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: Harvard Business Review on Negotiation and Conflict Resolution (A Harvard Business Review Paperback) (Paperback)

This is a great addition to an engineers library in the field in managing construction projects. I recommend it greatly.