Robert C. Camp's best-selling book, Benchmarking, served as the premier resource on measuring corporate performance. Now, his newest title, Business Process Benchmarking, provides the most up-to-date information to show readers how to conduct successful benchmarking projects. Readers will discover how to: use Camp's renowned 10-step benchmarking process to achieve peak performance; analyze the performance gap and ensure that every employee contributes toward enhanced corporate performance; train employees to use benchmarking tools to maximize the company's results.
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Book Description
Editorial Reviews
About the Author
Robert C. Camp is manager, benchmarking competency, quality office, for Xerox Corporation's U.S. customer operations. The most widely recognized authority on benchmarking, Camp helped establish the International Benchmarking Clearinghouse, and served on the Executive Committee of the Council of Logistics Management.
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Most Helpful Customer Reviews
6 of 6 people found the following review helpful:
4.0 out of 5 stars
Sound, Solid, Thorough,
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This review is from: Business Process Benchmarking (The Asqc Total Quality Management) (Hardcover)
Robert Camp writes as an engineer to an engineer. The detail, thoroughness, and organization is first rate. The topic is very, very useful. The perspective he takes in this book how do you manage the benchmarking process within your organization. There is detail on how to benchmark, though he refers to his first book if you need more on that topic. This book is excellent for the process of managing benchmarking and setting up the organization to provide a sustained and effective benchmarking effort. There are plenty of tools and examples in the text and in the appendices.Be prepared for a more "text book" approach to writing than that of other business books. I got thtought he book, but at times it was on determination not exciting writing style.
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Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Inside This Book
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First Sentence:
Since the publication of Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance in 1989, many events have affected benchmarking. Read the first page Key Phrases - Capitalized Phrases (CAPs): (learn more)
Malcolm Baldrige National Quality Award, The Ritz-Carlton Hotel Company, Industries Benchmarked, United States, Westinghouse Savannah River Company, Texas Instruments, Business Process Benchinarking, Business Process Benchniarking, New York, International Benchmarking Clearinghouse, International Business Machines, Benchmarking Update, Council of Logistics Management, Breaking Down Barriers, Lemmon Avenue, Oak Brook New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Since the publication of Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance in 1989, many events have affected benchmarking. Read the first page Key Phrases - Capitalized Phrases (CAPs): (learn more)
Malcolm Baldrige National Quality Award, The Ritz-Carlton Hotel Company, Industries Benchmarked, United States, Westinghouse Savannah River Company, Texas Instruments, Business Process Benchinarking, Business Process Benchniarking, New York, International Benchmarking Clearinghouse, International Business Machines, Benchmarking Update, Council of Logistics Management, Breaking Down Barriers, Lemmon Avenue, Oak Brook New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Index | Back Flap | Back Cover | Surprise Me!
Citations (learn more)
62
books
cite this book:
See all 62 books citing this book
- There's Room at the Top by Matthew Rekers in Front Matter (1), Front Matter (2), and Back Matter
- Benchmarks in Hospitality and Tourism by Sungsoo Pyo on page 89, and page 108
- Managers Good Study Guide by Sheila Tyler in Back Matter (1), and Back Matter (2)
- Managing Quality and Standards (Managing Universities and Colleges) by Colleen Liston in Back Matter (1), and Back Matter (2)
- The Fast Forward MBA in Business Communication by Lauren Vicker in Back Matter (1), and Back Matter (2)
See all 62 books citing this book
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