Customer Reviews

Business Process Benchmarking (The Asqc Total Quality Management)

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Robert Camp writes as an engineer to an engineer. The detail, thoroughness, and organization is first rate. The topic is very, very useful. The perspective he takes in this book how do you manage the benchmarking process within your organization. There is detail on how to benchmark, though he refers to his first book if you need more on that topic. This book is excellent for the process of managing benchmarking and setting up the organization to provide a sustained and effective benchmarking effort. There are plenty of tools and examples in the text and in the appendices.

Be prepared for a more "text book" approach to writing than that of other business books. I got thtought he book, but at times it was on determination not exciting writing style.