Starts by explaining an overall process improvement framework, presents the tools in sequence for this framework, and then concludes with one case demonstrating the use of all the tools. The text focuses on providing step-by-step instructions and describing a process that can be used in real life.
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Most Helpful Customer Reviews
22 of 23 people found the following review helpful:
5.0 out of 5 stars
Succinct description of simple/powerful tools & methods,
By Linda Zarate "IT Ops Consultant" (Azusa, CA United States) - See all my reviews
This review is from: Business Process Improvement Toolbox (Hardcover)
This is a small, information-packed book that contains a collection of tools and techniques, and an overreaching method.The tools are standard TQM and process improvement implements, and are augmented by forms and templates that anyone who is tackling process improvement can quickly put to good use. These tools are classified by use: problem identification, analysis, brainstorming and consensus, etc. The author shows not only when, but how to effectively use the tools, and gives clear examples. The overreaching method that is communicated in this book is: (1) when possible perform improvement activities in parallel, (2) activities that are sequenced can often be improved by examining the sequence and determining if it can be changed to promote greater efficiency (and reduce cycle time), and (3) pay attention to process flow and look for barriers and interruptions that need to be removed. I like this book because it is short and to the point, is densely packed with information (even if a lot of it has been published elsewhere), and the author's approach which is to pay attention to seemingly minor details and perform rigorous analysis using the easy-to-use tools he provides in this book.
3 of 16 people found the following review helpful:
3.0 out of 5 stars
Quick review,
By Amable Rodriguez (Spain) - See all my reviews
This review is from: Business Process Improvement Toolbox (Hardcover)
Very interesting book, I think needs more practical cases.
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Inside This Book
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First Sentence:
Both, of course. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
work unit analysis, small variation width, overall improvement process, process decision program chart, next subchapter, roof matrix, spider chart, affinity chart, benchmarking partners, delivery precision, fishbone chart, documentation measurement, force field diagram, performance matrix, slip method, scatter chart, improvement proposals Key Phrases - Capitalized Phrases (CAPs): (learn more)
American University, New York, Pacific Bell, Business Process Benchmarking Approach, Performance Management, Process Performance Self, Step-by-Step Instructions, The Benchmarking Handbook, United States, Per-Gaute Pettersen, Business Process Improvement, Kogan Page, Team Guide, The Quality Improvement Handbook, Arrows Maximize Minimize Nominal, Importance Figure, Matrix Strong Medium, Productivity Press, Quality-Managed Companies, Roof Strong Pos, Strong Neg, Time Figure New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Both, of course. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
work unit analysis, small variation width, overall improvement process, process decision program chart, next subchapter, roof matrix, spider chart, affinity chart, benchmarking partners, delivery precision, fishbone chart, documentation measurement, force field diagram, performance matrix, slip method, scatter chart, improvement proposals Key Phrases - Capitalized Phrases (CAPs): (learn more)
American University, New York, Pacific Bell, Business Process Benchmarking Approach, Performance Management, Process Performance Self, Step-by-Step Instructions, The Benchmarking Handbook, United States, Per-Gaute Pettersen, Business Process Improvement, Kogan Page, Team Guide, The Quality Improvement Handbook, Arrows Maximize Minimize Nominal, Importance Figure, Matrix Strong Medium, Productivity Press, Quality-Managed Companies, Roof Strong Pos, Strong Neg, Time Figure New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
2
books
cite this book:
- Stepping Up to ISO 9004:2000 by Russell T. Westcott in Back Matter
- Into the Networked Age: How IBM and Other Firms are Getting There Now by James W. Cortada on page 137
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