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Business Process Management: Practical Guidelines to Successful Implementations
 
 
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Business Process Management: Practical Guidelines to Successful Implementations [Hardcover]

John Jeston (Author), Johan Nelis (Author)
4.1 out of 5 stars  See all reviews (21 customer reviews)


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Book Description

0750669217 978-0750669214 May 8, 2006 1st
Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This book also gives Business Process Management practitioners a framework and a set of tools and techniques that provide a practical guide to successfully implementing Business Process Management projects and provides a holistic approach and the necessary details to deliver a Business Process Management project.

Business Process Management: Practical Guidelines to Successful Implementations delivers:

* a proven in-depth step-by-step framework for the Business Process Management practitioner.

* insights into how to embed Business Process Management within an organization to ensure a continuous business process involvement culture.

* practical tools, explanations and assistance in the successful implementation of a BPM project.

* more than 50 case studies to illustrate various steps and aspects of the framework.

* an overall view and understanding of Business Process Management and the move towards a process-centric organization.

* Encompasses best practices and an overview of the most important tools and methods
* An in -depth framework for the Business Process Management practitioner.
* Insights into how to embed Business Process Management within an organization to ensure a continuous business process improvement culture.
* Practical tools, explanations and assistance in the successful implementation of a BPM project.
* Includes in excess of 50 case studies to illustrate various points in the book.


Editorial Reviews

Review

'This book shouldn't be unusual, but it is. It should have been written a long time ago, but it wasn't. All books on business process management should be similar to it, but they aren't. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasn't been.

What's exceptional about the book is its extraordinary common sense.'


Tom Davenport
Professor and Director of Research
Babson Executive Education, Babson College

Book Description

A detailed step by step guide on how to successfully implement a BPM project

Product Details

  • Hardcover: 464 pages
  • Publisher: Butterworth-Heinemann; 1st edition (May 8, 2006)
  • Language: English
  • ISBN-10: 0750669217
  • ISBN-13: 978-0750669214
  • Product Dimensions: 10 x 7.4 x 1.2 inches
  • Shipping Weight: 2.2 pounds
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (21 customer reviews)
  • Amazon Best Sellers Rank: #947,251 in Books (See Top 100 in Books)

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Customer Reviews

21 Reviews
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4 star:
 (6)
3 star:    (0)
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Average Customer Review
4.1 out of 5 stars (21 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

26 of 26 people found the following review helpful:
5.0 out of 5 stars Excellent and Complete BPM Book, March 28, 2006
This review is from: Business Process Management: Practical Guidelines to Successful Implementations (Hardcover)
This book is truly unique and like no other. It provides step-by-step guidelines how to actually do BPM projects. The framework gives me confidence that all aspects will be addressed during a project.

I specially like the first chapters, written in the form of Questions and Answers, they address precisely the type of issues which my company is struggling with at the moment.

The "one approach does not fit all" write-up shows that the authors understand the challenges of being successful in various organisations and that BPM in itself not a silver bullet is.

This book is very pragmatic and highly recommended for any BPM professional. Also check out the useful tools and checlists in the appendices.
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22 of 24 people found the following review helpful:
5.0 out of 5 stars Practical and Powerful, June 1, 2006
This review is from: Business Process Management: Practical Guidelines to Successful Implementations (Hardcover)
This book is really different: it is practical and powerful. It has helped my colleagues and myself tremendously. We use the book as approach for all our BPM initiatives as it provides clear, understandable and logical steps to achieve success. We prefer to use this book to provide our colleagues and management with the WHAT, WHY and HOW about true process improvement.

I especially like the chapter on demystifying BPM: away with all the fog & mist and concentrate on the tangible and pragmatic aspects. It is a delight to have something different than most of the other BPM books, as those books are generally quite vague, too high level and keep on repeating the same message over and over again.

The practical tools and checklist in the appendices are very helpful. I hope that the next edition (or next book?) will contain a CD Rom with some of these tools as well as some generic BPM awareness presentations.
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20 of 22 people found the following review helpful:
4.0 out of 5 stars Practical Manual, February 22, 2007
By 
Jazz Clubz (Abuja, Nigeria) - See all my reviews
This review is from: Business Process Management: Practical Guidelines to Successful Implementations (Hardcover)
Anyone who's interested in process improvement needs to invest in this book. Written in simple plain language, the book simplifies bpm and bpi.
Though I bought this book based on other people's reviews, I am proud to send mine. If you are new in business process management, redesign or even re-engineering, this is a good place to start. I have found this book as a great material with real-life examples. It is an excellent guide for implementing a process improvement or management project. I am currently working on a business process improvement project for one of my training programs and I have found the ideas expressed in this book handy.
As a six sigma specialist, I find myself reading similar books but this book stands out and I look forward to the next page as I read on.
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Inside This Book (learn more)
First Sentence:
The road to Business Process Management (BPM) has been a difficult one that has gained from the successes and failures of various other attempts at achieving process-based organizational efficiency. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
innovate workshops, process selection matrix, pad phase, organization process view, innovate options, organizational relationship map, new process options, worth matrix, people change management, chief process officer, legacy application systems, process gap analysis, capacity planning information, initial business case, start architecture, understand phase, detailed process models, business rules engine, executive workshop, business project manager, balanced score card approach, process architecture, success checklist, user leader, project team structure
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Center of Business Process Excellence, Relevant Relevant, Risk Mitigation, Group Pty Ltd, Process Management Services, Implement People Develop Innovate Understand Launch, Six Sigma, Sogeti Nederland, Enterprise Resource Planning
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