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Business Process Management 2nd Edition

25 customer reviews
ISBN-13: 000-0750686561
ISBN-10: 0750686561
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Editorial Reviews


'This book shouldn't be unusual, but it is. It should have been written a long time ago, but it wasn't. All books on business process management should be similar to it, but they aren't. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasn't been.

What's exceptional about the book is its extraordinary common sense.'

Tom Davenport
Professor and Director of Research
Babson Executive Education, Babson College --This text refers to an out of print or unavailable edition of this title.

Book Description

A detailed step by step guide on how to successfully implement a BPM project --This text refers to an out of print or unavailable edition of this title.

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Product Details

  • Paperback: 500 pages
  • Publisher: Routledge; 2 edition (March 10, 2008)
  • Language: English
  • ISBN-10: 0750686561
  • ISBN-13: 978-0750686563
  • Product Dimensions: 7.4 x 1 x 9.7 inches
  • Shipping Weight: 1.8 pounds
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (25 customer reviews)
  • Amazon Best Sellers Rank: #1,050,787 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

27 of 27 people found the following review helpful By James Rock on March 28, 2006
Format: Hardcover
This book is truly unique and like no other. It provides step-by-step guidelines how to actually do BPM projects. The framework gives me confidence that all aspects will be addressed during a project.

I specially like the first chapters, written in the form of Questions and Answers, they address precisely the type of issues which my company is struggling with at the moment.

The "one approach does not fit all" write-up shows that the authors understand the challenges of being successful in various organisations and that BPM in itself not a silver bullet is.

This book is very pragmatic and highly recommended for any BPM professional. Also check out the useful tools and checlists in the appendices.
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24 of 26 people found the following review helpful By Jazz Clubz on February 22, 2007
Format: Hardcover
Anyone who's interested in process improvement needs to invest in this book. Written in simple plain language, the book simplifies bpm and bpi.

Though I bought this book based on other people's reviews, I am proud to send mine. If you are new in business process management, redesign or even re-engineering, this is a good place to start. I have found this book as a great material with real-life examples. It is an excellent guide for implementing a process improvement or management project. I am currently working on a business process improvement project for one of my training programs and I have found the ideas expressed in this book handy.

As a six sigma specialist, I find myself reading similar books but this book stands out and I look forward to the next page as I read on.
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22 of 24 people found the following review helpful By Mieszko M. Sokolowski on February 11, 2011
Format: Paperback
This book is going to be preferred by all sorts of people who ardently admire and regard with wondering esteem so-called PROJECT MANAGEMENT FRAMEWORKS. I personally feel I can't join a club of 5-star Amazon reviewers claiming this is a "complete BPM book". I am certain, this book is millions of light-years from 4- or 5-star rate. If this books reached an average 4 star rate so far, then the incomparably better book on the subject like that of, for example, Sharp and McDermott deserves 44-star average rate. Wake up people!

Having read dozens of BPM books (none of them is and can't be complete even if it claims so), I cannot comprehend how can anyone write "this book is truly unique and like no other". Unique?! This must be a kind of joke. Show me please where I may find this uniqueness because I was searching it but was not able to find it.

If you are looking for things like: roll-out, back-out, contingency plan, mitigation strategy, realizing value, feedback loop, governance, stakeholder management, strategy, objectives, goals, mission, vision...yes - this is a book for you.
People who place an emphasis on more specific BPM subjects (technics for discovering true business processes, detailed process analysis, dealing with complexity and usefulness of a process model, designing real-life metrics helping align a job of individual performer with a whole E2E business process) are going to be disappointed with the book's wording.

You'll encounter many commonly known terms used in BPM world like SOA, Six Sigma, Balanced Scorecard, Kaizen, ISO, eTOM, SLA, TQM, SWOT...All of them are just mentioned in a manner that does not makes you more aware than WIKIPEDIA does. Actually, the free encyclopedia does it a way better.
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24 of 27 people found the following review helpful By Martin van Zonderen on June 1, 2006
Format: Hardcover
This book is really different: it is practical and powerful. It has helped my colleagues and myself tremendously. We use the book as approach for all our BPM initiatives as it provides clear, understandable and logical steps to achieve success. We prefer to use this book to provide our colleagues and management with the WHAT, WHY and HOW about true process improvement.

I especially like the chapter on demystifying BPM: away with all the fog & mist and concentrate on the tangible and pragmatic aspects. It is a delight to have something different than most of the other BPM books, as those books are generally quite vague, too high level and keep on repeating the same message over and over again.

The practical tools and checklist in the appendices are very helpful. I hope that the next edition (or next book?) will contain a CD Rom with some of these tools as well as some generic BPM awareness presentations.
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7 of 7 people found the following review helpful By Alejandro Berganza on June 8, 2008
Format: Paperback Verified Purchase
If you get any significant responsibility for the management and success of any project having to do with BPM, then this book is a must. It is very practical and it denotes immediately the vast experience and unselfishness of the authors who share precious fruits of their practice. I would like to use this space that Amazon gives us to thank wholeheartedly John Jeston and Johan Nelis for this jewel of technical literature.
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3 of 3 people found the following review helpful By Stephen Williamson on April 11, 2009
Format: Paperback Verified Purchase
Jeston and Nelis provide a framework, practices, case studies, and templates to apply to the business process-oriented analysis and organizational change preparation that must occur prior to the Unified process, agile methods, scrum, or any other code-producing activity.
Business Process Management (BPM) provides an actionable approach that recognizes business processes are not silos but part of an organization's ecology. The BPM approach is more than process modeling. BPM starts with the organization's business architecture, business objectives, capabilities of the people, and organization's capability to undertake change. The conclusion of the managed approach to modeling may call for a solution that uses technology to enable interactions across automated systems but BPM as an approach should NOT be confused with the marketing hyperbole of BPM product vendors.
The book does focus on a phased approach to prepare for and conduct the analytical effort once the priority processes have been selected. The reader is left to seek out the approach to the enterprise business and operational architectural modeling that should provide the context for which any area of the business is addressed by BPM. (We would be well served to convince the authors to undertake a similar book on an "actionable" approach to business architecture--something more than TOGAF.)
The authors address the history and hype related to BPM's predecessors including business process re-engineering. But they do not address a potential competitor to BPM: Business Motivation Modeling (BMM) recently recognized by The Open Group as an official standard. BMM also calls for defining and maintaining enterprise and line of business objectives and measurements.
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