Customer Reviews

Business Process Management: A Rigorous Approach

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If you are seeking wisdom concerning the reality of process management, this is a solid book on the topic. This book was cited as a reference on the fundamental exam for the OMG's Certified Expert in Business Process Management.

The book is well written, well organized, and has many good true-life discussions.

My only quible is the process notation is dated (it was written before BPMN).

Martyn Ould is the grandfather of the Role Activity Diagram (well not quite th inventor, certainly the guy who has pushed it furthest).

Having taught this notation and BPMN for the last few years (and now written the authoritative guide on BPMN "BPMN Modeling an Reference Guide") I just wish more people would take notice of RADs.

The book is the complete reference to RADs, which IMNSHO are way better than BPMN if your are trying to get a handle on who does what with whom. Yes, the notation is not a flow diagram, but it will help you see your process differently ... which any number of flow diagrams will not (whether they are based on BPMN or not).

The other thing that this book has going for it is the "Unit of Work Analysis" technique which is discussed extensively in Chapter 6. Again, IMNSHO, one of the few techniques available for process architecture design. If you want more - contact me directly.