Business Process Management, Second Edition: Practical Guidelines to Successful Implementations [Paperback]

John Jeston (Author), Johan Nelis (Author)

Book Description

ISBN-10: 0750686561 | ISBN-13: 978-0750686563 | Publication Date: March 24, 2008 | Edition: 2

Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization.

This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture.

* A proven step-by-step framework for the Business Process Management practitioner

* Features practical tools, explanations, guidance and over 50 case studies to illustrate best practice

* New edition includes checklists of all phases & steps, summaries of tools per phase, and an overview of business process trends

Editorial Reviews

Review

'This book shouldn't be unusual, but it is. It should have been written a long time ago, but it wasn't. All books on business process management should be similar to it, but they aren't. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasn't been.

What's exceptional about the book is its extraordinary common sense.'


Tom Davenport
Professor and Director of Research
Babson Executive Education, Babson College --This text refers to an out of print or unavailable edition of this title.

Book Description

A detailed step by step guide on how to successfully implement a BPM project --This text refers to an out of print or unavailable edition of this title.

See all Editorial Reviews

Product Details

• Paperback: 504 pages
• Publisher: Butterworth-Heinemann; 2 edition (March 24, 2008)
• Language: English
• ISBN-10: 0750686561
• ISBN-13: 978-0750686563
• Product Dimensions: 9.6 x 7.4 x 1.1 inches
• Shipping Weight: 1.8 pounds (View shipping rates and policies)
• Average Customer Review: 4.1 out of 5 stars  See all reviews (21 customer reviews)
• Amazon Best Sellers Rank: #165,130 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

26 of 26 people found the following review helpful:

5.0 out of 5 stars Excellent and Complete BPM Book, March 28, 2006

By 

James Rock (UK) - See all my reviews

This review is from: Business Process Management: Practical Guidelines to Successful Implementations (Hardcover)

This book is truly unique and like no other. It provides step-by-step guidelines how to actually do BPM projects. The framework gives me confidence that all aspects will be addressed during a project.

I specially like the first chapters, written in the form of Questions and Answers, they address precisely the type of issues which my company is struggling with at the moment.

The "one approach does not fit all" write-up shows that the authors understand the challenges of being successful in various organisations and that BPM in itself not a silver bullet is.

This book is very pragmatic and highly recommended for any BPM professional. Also check out the useful tools and checlists in the appendices.

22 of 24 people found the following review helpful:

5.0 out of 5 stars Practical and Powerful, June 1, 2006

By 

Martin van Zonderen (Holland) - See all my reviews

This review is from: Business Process Management: Practical Guidelines to Successful Implementations (Hardcover)

This book is really different: it is practical and powerful. It has helped my colleagues and myself tremendously. We use the book as approach for all our BPM initiatives as it provides clear, understandable and logical steps to achieve success. We prefer to use this book to provide our colleagues and management with the WHAT, WHY and HOW about true process improvement.

I especially like the chapter on demystifying BPM: away with all the fog & mist and concentrate on the tangible and pragmatic aspects. It is a delight to have something different than most of the other BPM books, as those books are generally quite vague, too high level and keep on repeating the same message over and over again.

The practical tools and checklist in the appendices are very helpful. I hope that the next edition (or next book?) will contain a CD Rom with some of these tools as well as some generic BPM awareness presentations.

20 of 22 people found the following review helpful:

4.0 out of 5 stars Practical Manual, February 22, 2007

By 

Jazz Clubz (Abuja, Nigeria) - See all my reviews

This review is from: Business Process Management: Practical Guidelines to Successful Implementations (Hardcover)

Anyone who's interested in process improvement needs to invest in this book. Written in simple plain language, the book simplifies bpm and bpi.
Though I bought this book based on other people's reviews, I am proud to send mine. If you are new in business process management, redesign or even re-engineering, this is a good place to start. I have found this book as a great material with real-life examples. It is an excellent guide for implementing a process improvement or management project. I am currently working on a business process improvement project for one of my training programs and I have found the ideas expressed in this book handy.
As a six sigma specialist, I find myself reading similar books but this book stands out and I look forward to the next page as I read on.