There are a lot of BIG
(and important) ideas in this little
book. -- Geary Rummler, PhD, Founder and Chairman, The Performance Design Lab, Coauthor of Improving Performance: How to Manage the White Space on the Organization Chart
This book is a prerequisite read for executives searching for ways to create an environment that enables sustained competitive advantage. -- Pat Paladino, Vice President, Canada Life
This book is required reading for everyone in a process-managed enterprise. -- Robert Boulet, Former President and CEO, GE Capital IT Solutions Canada
About the Author
is the Managing Director of Spanyi International Inc., a consulting and training company that operates in the field of organization and business process design.
Spanyi was previously affiliated with the well-known business process innovation firm, The Rummler-Brache Group [RBG], as a Principal of the firm, and subsequently as Managing Partner of the Canadian practice. In these roles, Andrew managed or participated in over 100 major performance improvement projects across several key in-dustries in both the USA and Canada.
He served as the Senior Vice President of SCONA, a specialty financial services firm, with responsibility for new product introduction and geographic expansion. He was the Director of Marketing and Product Development for the Canadian division of Xerox Learning Systems (a.k.a. Learning International, Achieve Global) and significantly increased the volume and quality of custom training programs in the areas of management and sales skill development.
Spanyi is regularly asked to speak at conferences on business process management, and has written extensively on business process issues in publications, including Industrial Engineer Magazine, Contingency Planning & Management, Wireless Review and Plant Magazine.
He earned an MBA [Marketing/Finance] from York University, Toronto, Ontario, Canada, and is a member of the American Management Association and the American Society for Quality.