Customer Reviews

Business Process Management (BPM) is a Team Sport: Play it to Win!

5 star:		(7)
4 star:		(1)
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This is a book that explains Business Process Management in business terms. The book can be introduced to someone with little or no background of BPM concepts. I have been struggling on how to package BPM to help our organization grow. Someone has finally put together a nicely written, short book that can be completed in a few hours on the first read. I would suggest reading this book two or three times and Business Process Management the Third Wave before presenting this to your organization/company. The move from functionally based stovepipe organizations, departments, applications and systems is in the very near future. I would consider this book to be the cliff notes or readers digest version of Business Process Management the Third Wave written by Howard Smith and Peter Fingar (A MUST FOR ANYONE SERIOUS ABOUT BPM).

(similar to my review on amazon.co.uk)
A must read. Recommended for anyone into process. During my recent training I have read over 30 books - this one gets my top vote. I recommend it to my colleagues - is it available in other languages including French?

We know that to be successful, our organizations have to become "customer driven" and that means improving our business processes across the enterprise. But business processes are boring, and so are most business books. This one is an exception.
Mr. Spanyi makes a strong case that if people collaborate better, the organization can reach its goals - despite the tough economy.
Want to attain that "shared thinking" so necessary in cross-functional teams? This book provides real advice that any business person can use. Best of all, its clear and concise. So, if you are faced with improving the performance of your organization, I highly recommend this book.

A very easy read, from a different perspective than most business books. Written from the "outside-in" perspective - the stage of events occurring during a training session that Andrew conducted with a group of corporate executives. It is written using informal conversations and discussions - a unique way to cover process improvement, however at times a bit distracting.

One of the most interesting points made, was the Andrew's requirements prior to his training workshop. He distributed a required reading list to prepare the workshop attendees for the discussions which was a brilliant plan - so many training courses are bogged down because half of the attendees are well-informed, the others are not.

Although a very good book, there is nothing really new or refreshing covered; all of the concepts in the book can be found in the standard process improvement library. Clearly it was written from the Rummler/Brache perspective, which in my estimation is the best. For the process improvement consultant or analyst looking for a book with illustrations and implementation details, go with the Rummler/Brache book. However, for the high-level corporate executive or director level that aren't looking for details, this book is a must-read.

The recent history of business publications has seen a plethora of ideas for addressing the dual challenges of accelerating change of pace and complexity of operation. In his book, Spanyi clearly presents his ideas on how to successfully create and implement Business Process Management (BPM) on an enterprise-wide basis for current and future business success.

He restates and drives home the eternal truth of developing a strategic plan and using business process thinking to get company wide buy-in. He details and explains mistakes of the past and presents his BPM approach as a blueprint for future success. His ideas for implementing strategic cross-functional process design and elimination of traditional barriers such as turf wars are as intellectually stimulating as they are practical and represent a potential formula for success.

In this book, Andrew, dares to tread where other books on BPM fear to tread. Namely that the big benefits can only be delivered if the buy-in for BPM comes from the Executive level. In Andrew's words "For BPM to truly succeed everyone must get it - from the Boardroom to the LunchRoom."

Given that this is the basic story of the book - and the book very much tells a story - it would be easy for people to assume that the book is solely aimed at executives. This is certainly not the case and anyone who is thinking about or has been involved in a BPM project will get a great deal out of this book.

It is one of the easiest reads I have come across on the subject and Andrew does a fantastic job of beinging together so much material in such a concise and readable manner.

This is one of the few books that I have read and reviewed that I recomend extremely highly to people at all levels within an organisation and to students also.

In this book Mr. Spanyi's thought leadership is some of the clearest and timeliest I have ever encountered in a business publication. An expert himself, he has (happily) the expert's ability to reduce complex subject matter to an elegantly simple and instructive message. I recommend this book above all others to anyone who may be curious about what it means to be entrepreneurial in the 21st century, which is to say, everyone who must consider their business in light of customer requirements.

Whether you are in the Board room, the management team or the front line, this is a refreshing and eminently readable work that is practical and immediately useful. It provides an approach that allows senior management to build a new thought model in their organizations for successfully implementing Business Process Management...