Customer Reviews

Business Process Outsourcing: The Competitive Advantage

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Rick L. Click and Thomas N. Duening provide an informative guide to the basic considerations, risks and methods of business process outsourcing (BPO). You can use this solid handbook to determine if BPO can help your company and to understand what steps to take to implement it successfully, just be aware that it isn't as focused on environmental and energy costs as the very latest counsel. getAbstract recommends this book to managers and general businesspeople rather than to academics or practitioners. It is a hands-on introduction and overall guide to this approach to major support functions.

Global competition doesn't just move jobs, it also moves business processes and creates new kinds of business cooperation. For more than a century companies with global reach had to grow into huge enterprises with massive internal infrastructure. With the rise of computer systems, smaller companies learned to share the large mainframes to lower the cost for each business. Specialized providers went into business to offer their systems and expertise so that businesses could focus on their value proposition rather than their information technology.

This outsourcing of non-core operations has expanded to many other kinds of business processes such as human resources and even some aspects of accounting. Some businesses are even creating new value propositions by combining their specialized abilities with those of another company in order for each to have a more powerful offering for their target markets. This is especially true as companies extend their reach around the globe.

Rick Click and Thomas Duening show you how this process works and what you need to do and consider so you can identify which processes you might want to outsource to lower your costs and extend your reach. While this is a practical introduction, it is meant for the general business person having to learn about BPO and having to get up to speed about what has to be done to get it right. If you are an actual BPO practitioner, this can be an introduction, but won't be enough to actually implement your project.

However, it is a good way to get your mind around the subject on a basic level.

Reviewed by Craig Matteson, Ann Arbor, MI