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Business Process Outsourcing: Process, Strategies, and Contracts
 
 
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Business Process Outsourcing: Process, Strategies, and Contracts (Hardcover)

by John K. Halvey (Author), Barbara Murphy Melby (Author)
Key Phrases: transitioned employees, separate service agreements, determining applicable termination fees, Vendor Agents, Primary Contractor, Termination Agreement (more...)
4.0 out of 5 stars See all reviews (1 customer review)

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Frequently Bought Together

Business Process Outsourcing: Process, Strategies, and Contracts + The Outsourcing Handbook: How to Implement a Successful Outsourcing Process + The Black Book of Outsourcing: How to Manage the Changes, Challenges, and Opportunities
Price For All Three: $193.35

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Editorial Reviews

Review
"This book provides a welcome and detailed account of what BPOs are, how to measure outsourcing performance..." (Government Opportunities, July 2007) 

Product Description
Many corporations are currently restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. This book will show them how to request proposals and negotiate and close the agreement--creating the outsourcing strategy.

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Product Details

  • Hardcover: 600 pages
  • Publisher: Wiley; 2 edition (April 6, 2007)
  • Language: English
  • ISBN-10: 0470044837
  • ISBN-13: 978-0470044834
  • Product Dimensions: 10 x 7.4 x 1.7 inches
  • Shipping Weight: 2.6 pounds (View shipping rates and policies)
  • Average Customer Review: 4.0 out of 5 stars See all reviews (1 customer review)
  • Amazon.com Sales Rank: #250,159 in Books (See Bestsellers in Books)

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Inside This Book (learn more)
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
transitioned employees, separate service agreements, determining applicable termination fees, employee transfer costs, business process being outsourced, proposed outsourcing transaction, joint management procedures, euro compliance issues, exceptions for blind solicitations, telecopy number, entities receiving services, applicable business function, existing business recovery plan, warehouse management services, key vendor personnel, customer satisfaction reporting, use affiliated entities, base fee structure, other outsourcing customers, such audit rights, various transaction documents, vendor pursuant, cost allocation requirements, permitted downtime, special assignment rights
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Vendor Agents, Primary Contractor, Termination Agreement, United States, Customer Agents, Transition Schedule, Customer Contract Manager, Assigned Agreements, Covenant of Further Assurances, Critical Failure, Designated Services, Joint Management Period, Managed Agreements, Out-of-Scope Service, End Date, Vendor Contract Manager, Exit Rights, Managed Agreement Invoices, Privacy Rule, Subcontractor Representative, Interpretation of Documents, Solicitation of Employees, Vendor Machines, Attorney General, Change Order
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4.0 out of 5 stars It's the book I am looking for, January 17, 2000
By LiMing Zheng (Shangai, China, People Republic of) - See all my reviews
The content of the book is related to my job and my MBA course
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