Many corporations are restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. This book shows you how to request proposals and negotiate and close the agreement-creating the best outsourcing strategy for your business.
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Book Description
Editorial Reviews
Review
"This book provides a welcome and detailed account of what BPOs are, how to measure outsourcing performance..." (Government Opportunities, July 2007)
--This text refers to an alternate
Hardcover
edition.
About the Author
John K. Halvey is a partner in the New York office of the international law firm of Milbank, Tweed, Hadley, & McCloy, LLP and the founder of the Strategic Sourcing and Technology Group. He practices in all areas of technology and sourcing law, with particular emphasis on information technology and business process outsourcing and private equity transactions involving technology or sourcing companies.
Mr. Halvey has represented companies in many of the largest technology, telecommunications, and business processing outsourcing transactions, including Deutsche Bank, JP Morgan, BellSouth, Panasonic, Citigroup, DuPont, AT&T, Alcatel, Xerox, Boeing, Bombardier, General Atlantic and the Commonwealth Bank of Australia.
His work in these areas has been the subject of articles in Forbes, Information Week, Computer World, CIO Magazine, The Daily Deal, and Venture Capital Journal. Mr. Halvey has for many years been ranked by Chambers and Partners as one of the world’s leading information technology and outsourcing lawyers and was the only lawyer in the United States to be ranked a "Star Performer" in the outsourcing industry in both 2005 and 2006. In 2006 Mr. Halvey received the Chambers Shield of Excellence as the Outsourcing Attorney of the Year and as the HR Outsourcing Attorney of the Year by the HROA.
In 1995 Crain’s named Mr. Halvey on its list of the 40 most successful people under 40 in New York City. He is the coauthor of Information Technology Outsourcing Transactions: Process, Strategies, and Contracts (John Wiley & Sons, 2005).
Mr. Halvey has represented companies in many of the largest technology, telecommunications, and business processing outsourcing transactions, including Deutsche Bank, JP Morgan, BellSouth, Panasonic, Citigroup, DuPont, AT&T, Alcatel, Xerox, Boeing, Bombardier, General Atlantic and the Commonwealth Bank of Australia.
His work in these areas has been the subject of articles in Forbes, Information Week, Computer World, CIO Magazine, The Daily Deal, and Venture Capital Journal. Mr. Halvey has for many years been ranked by Chambers and Partners as one of the world’s leading information technology and outsourcing lawyers and was the only lawyer in the United States to be ranked a "Star Performer" in the outsourcing industry in both 2005 and 2006. In 2006 Mr. Halvey received the Chambers Shield of Excellence as the Outsourcing Attorney of the Year and as the HR Outsourcing Attorney of the Year by the HROA.
In 1995 Crain’s named Mr. Halvey on its list of the 40 most successful people under 40 in New York City. He is the coauthor of Information Technology Outsourcing Transactions: Process, Strategies, and Contracts (John Wiley & Sons, 2005).
Barbara M. Melby is a partner in the Global Outsourcing Group at Morgan, Lewis & Bockius, LLP. Ms. Melby’s practice focuses primarily on outsourcing transactions, including information technology and business process outsourcing, as well as other technology-related transactions, including development agreements, system implementation agreements, licensing and hosting agreements, technology services, joint ventures, and strategic alliances.
One of the leading outsourcing attorneys in the United States, Ms. Melby is the coauthor of Information Technology Outsourcing: Process, Strategies, and Contracts (John Wiley & Sons, 2005). She was recently recognized by Chambers USA as one of the nation’s leading lawyers for Business Process Outsourcing.
In addition to her two books, she has written numerous articles in and has been widely quoted in a wide variety of publications, including CIO Magazine, IT World, The Metropolitan Corporate Counsel, and The Pennsylvania Lawyer. Ms. Melby is also a frequent speaker on outsourcing and technology transactions at various business, legal, and professional conferences.
--This text refers to an alternate
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edition.
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Most Helpful Customer Reviews
3.0 out of 5 stars
BPO 2nd edition review,
By
This review is from: Business Process Outsourcing: Process, Strategies, and Contracts (Wiley Desktop Editions) (Hardcover)
The book is quite interesting in matter of setting an initial framework for BPO contracts, provisions and so forth. However I do think that it lacks a little in depth in matters of theoretical BPO foundation and/or importance. Every piece of information within the book is not quite up to date, which means it has content from 2005 and backwards, no recent developments ins regard to the topic exist.
0 of 60 people found the following review helpful:
4.0 out of 5 stars
It's the book I am looking for,
By LiMing Zheng (Shangai, China, People Republic of) - See all my reviews
This review is from: Business Process Outsourcing: Process, Strategies, and Contracts (with disk) (Hardcover)
The content of the book is related to my job and my MBA course
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Inside This Book
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First Sentence:
Business process outsourcing (BPO)-the management of one or more specific business processes or functions (e.g., procurement, accounting, human resources, asset or property management) by a third party, together with the information technology (IT) that supports the process or function-is being heralded in the marketplace as the next generation of outsourcing. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
business process being outsourced, transitioned employees, separate service agreements, favored customer provision, warehouse management services, telecopy number, extent that such disclosure, regulations after commencement, such other vendors, termination assistance obligations, vendor shall perform, entities receiving services, gainsharing provisions, applicable fee structure, exceptions for blind solicitations, existing business recovery plan, such audit rights, technology during the term, vendor pursuant, outsourcing transaction, customer satisfaction reporting, use affiliated entities, various transaction documents, cost allocation requirements, key vendor personnel Key Phrases - Capitalized Phrases (CAPs): (learn more)
United States, Global Top Decision Makers, Detailed Chart of Supplemental Agreements, Ogelthorpe Power Corp, British Petroleum, North America, Services Human, Examples of Exhibits, Logistics Unit New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Business process outsourcing (BPO)-the management of one or more specific business processes or functions (e.g., procurement, accounting, human resources, asset or property management) by a third party, together with the information technology (IT) that supports the process or function-is being heralded in the marketplace as the next generation of outsourcing. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
business process being outsourced, transitioned employees, separate service agreements, favored customer provision, warehouse management services, telecopy number, extent that such disclosure, regulations after commencement, such other vendors, termination assistance obligations, vendor shall perform, entities receiving services, gainsharing provisions, applicable fee structure, exceptions for blind solicitations, existing business recovery plan, such audit rights, technology during the term, vendor pursuant, outsourcing transaction, customer satisfaction reporting, use affiliated entities, various transaction documents, cost allocation requirements, key vendor personnel Key Phrases - Capitalized Phrases (CAPs): (learn more)
United States, Global Top Decision Makers, Detailed Chart of Supplemental Agreements, Ogelthorpe Power Corp, British Petroleum, North America, Services Human, Examples of Exhibits, Logistics Unit New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 5
books:
3
books
cite this book:
- Civil Procedure by EZ Rules in Back Matter (1), and Back Matter (2)
- Disaster Recovery by Assn for Info in Back Matter
- Federal Rules of Civil Procedure by BPI Information Services in Back Matter
- Information Technology Outsourcing Transactions: Process, Strategies, and Contracts by John K. Halvey in Copyright
- Federal Rules of Evidence Handbook: 98/99 Edition by Anderson Pub in Back Matter
- The Sourcing Solution: A Step-by-Step Guide to Creating a Successful Purchasing Program by Larry Paquette in Back Matter
- Information Technology Outsourcing Transactions: Process, Strategies, and Contracts by John K. Halvey in Front Matter
- Information Technology Outsourcing Transactions, 2001 Supplement: Process, Strategies, and Contracts (Set with disk) by John K. Halvey in Front Matter
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