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Business & Professional Communication: Plans, Processes, and Performance (5th Edition) Paperback – January 14, 2011

ISBN-13: 978-0205721498 ISBN-10: 0205721494 Edition: 5th

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Product Details

  • Paperback: 320 pages
  • Publisher: Pearson; 5 edition (January 14, 2011)
  • Language: English
  • ISBN-10: 0205721494
  • ISBN-13: 978-0205721498
  • Product Dimensions: 9.1 x 7 x 0.4 inches
  • Shipping Weight: 13.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Best Sellers Rank: #522,873 in Books (See Top 100 in Books)

Editorial Reviews

From the Back Cover

 

Business and Professional Communication: Plans, Processes, and Performance, 4/e

James R. DiSanza, Idaho State University
Nancy J. Legge, Idaho State University

 

Grounded in real business examples and fundamental skill-building, Business and Professional Communication places a strong emphasis on presentations in business settings to help you prepare for the realities of daily career life. This text’s comprehensive topic coverage provides clear guidance for all communication practices in businesses and organizations. Centered on the notion that business communication can influence the interpretation of issues and events, this text provides practical tips, contemporary applications, and a survey of the relevant theories.

 

FEATURES:

  • Highlights some of the most recent crises affecting American businesses and government, including JetBlue, Hurricane Katrina, Major League Baseball’s steroid scandal, E-coli in California spinach, and consumer product dangers from China (pet food, lead paint in toys, defective tires).  
  • Incorporates a new section on methods of building customer trust during sales meetings and presentations.
  • Includes new figures identifying the four sources of power in interpersonal relationships, as well as methods of overcoming informal network barriers for women and minorities.
--This text refers to an out of print or unavailable edition of this title.

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Customer Reviews

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Most Helpful Customer Reviews

3 of 4 people found the following review helpful By Jason on August 31, 2012
Format: Paperback Verified Purchase
This book has two separate isbn numbers, one is 0205721494 and 0205034500 is the other one. The later one comes with a free access code to mycommunicationkit. I called Amazon to double check that this came with the code and they assured me it did. Perhaps the operator didn't understand English well enough. If you want the code don't bother buying the first isbn number because you won't get it. If you buy the code separately it is about $33 from the mycommunicationkit website. On the back of the one I received it had a nice little note that you can get the other version at no extra cost by using the second isbn I listed. If its no extra cost why even bother having two different versions?
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By Bryan Knox on February 17, 2014
Format: Paperback Verified Purchase
The content is very useful for the course it was designed for. Could use some updating though, some chapters seem to focus on topics that aren't as relevant.
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By Krystal LaFontaine on September 19, 2013
Format: Kindle Edition Verified Purchase
This was for class and wouldn't have read this otherwise. Helpful templates but a digital template would enhance this text.
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Format: Paperback Verified Purchase
This text was very helpful and we used it every day in class. Great cases, helpful tips, and easy to understand. Also a plus that its not a huge book. Great text.
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