Business Telecom Systems: A Guide to Choosing the Best Technologies and Services [Paperback]

Kerstin Day Peterson (Author)

Book Description

Publication Date: July 17, 2000

For anyone involved in buying and managing telephone systems, this book brings clarity to the confusing array of products and services (like voicemail, interactive voice response, fax-on-demand, T-1, DSL, etc.). The author explains how each technology works, and what its practical applications are, so readers can choose the best systems and services for their needs. The book includes lists of products and vendors, plus sample RFPs (request for proposal) that are easily customized for a particular telecom system or cabling purchase. ;

An all-in-one guide that covers all aspects of understanding, selecting, and managing cost-efficient telephone systems and services for your business. This book brings clarity to the confusing array of products and services that are part of buying and managing business telecom systems.

Editorial Reviews

About the Author

Kerstin Peterson has been in telecommunications for 14 years. She's worked as a telecom analyst for the University of Pennsylvania, ALPO Petfoods and Dean Witter Reynolds, and spent five years as owner/operator of an interconnect company. She has written for Teleconnect magazine, Computer Telephony magazine and Call Center Magazine since 1996 and works as a contract project manager and freelance technical writer. Kerstin can be reached through her Web site, www.kerstin.net.

Product Details

• Paperback: 442 pages
• Publisher: CMP; 1 edition (July 17, 2000)
• Language: English
• ISBN-10: 1578200415
• ISBN-13: 978-1578200412
• Product Dimensions: 9 x 6.1 x 1.1 inches
• Shipping Weight: 1.7 pounds (View shipping rates and policies)
• Average Customer Review: 2.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #3,134,213 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

4 of 4 people found the following review helpful:

2.0 out of 5 stars Telecom Encylopedia, October 5, 2000

By 

"soomin" - See all my reviews

This review is from: Business Telecom Systems: A Guide to Choosing the Best Technologies and Services (Paperback)

This book contains so much information about telecom systems that i dare not add anything to it. From the history of first telephone to computer telephony, from area code directory to list of system manufacturers' email address, it covers a wide range of topics and terminologies, some briefly and some in depth, that telecommunication managers should at least be familiar with.

However, it reads like an encyclopedia. from its title of "business telecom systems: a guide to choosing the best technologies and services", i expected to learn not only about telecom components but also how these components work together to make up a system and how that system maps to business processes. after all, most readers are not interested in the technology per se, but how the technology helps businesses.

The book is not meant to be read cover to cover. at the same time, it is not to be used as a reference. i also found a few HTML tags in the passages as if they were cut and pasted from a web site. all in all, the information is useful and bountiful. but i felt that those same information could have been better packaged and presented.