Customer Reviews

Business Telecom Systems: A Guide to Choosing the Best Technologies and Services

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This book contains so much information about telecom systems that i dare not add anything to it. From the history of first telephone to computer telephony, from area code directory to list of system manufacturers' email address, it covers a wide range of topics and terminologies, some briefly and some in depth, that telecommunication managers should at least be familiar with.

However, it reads like an encyclopedia. from its title of "business telecom systems: a guide to choosing the best technologies and services", i expected to learn not only about telecom components but also how these components work together to make up a system and how that system maps to business processes. after all, most readers are not interested in the technology per se, but how the technology helps businesses.

The book is not meant to be read cover to cover. at the same time, it is not to be used as a reference. i also found a few HTML tags in the passages as if they were cut and pasted from a web site. all in all, the information is useful and bountiful. but i felt that those same information could have been better packaged and presented.