Customer Reviews

Butlers & Household Managers: 21st Century Professionals

5 star:		(9)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(0)

 

 

I am NOT a butler, but I sought this book out on the internet and finally purchased it after thinking I could use it for many years. I was NOT disappointed. It is the best self-help book on the market! This book can help you organize your life on nearly every level. It is an organizers dream book for most of us who have to live without at butler. Yes, I am still in the process of becoming a good household manager, but now I have the advice and skills of my "guide book man".

If you are involved in the world of private service, I highly recommend this book as a "must have." Mr. Ferry has gone to great lengths to get it right and the results are contained within the pages of this book.
Mr. Ferry presents us with a history of Butling (and other private service household positions,) and weaves a rich tapestry of service standards, duties, do's and don'ts, professional expectations and numerous other pieces of valuable advice throughout the book.
If you do not have this wonderful resource in your collection my advice is to get it and use it.
"The British Butler"
North Carolina, USA

I loved this book and still refer to in occasionally. I wish more books were written by him and perhaps in a memoir tone so it could be an entertaining version of this one. I've read others that are "behind the scenes" and was quite put off with the arrogance of them. Big accolades to Steven Ferry for writing a practical and inspiring book, I only wish there were more from him!

Six weeks ago I purchased your writings of Butlers and Household Managers, which I hasten to add is outstanding!!! It is to the point, pays attention to the details of everyday operations and the manner and style in which to deliver private service. It has proven to be a most excellent guide/reference that assists and refreshes me as needed. Your checklists are a valuable resource that can be edited or embellished to suit the circumstances. Thank you for sharing your expertise. This book is worth its weight in gold!

"...Butlers and Household Managers ... has been a great help to me in my new position and honestly speaking, I COULD NOT HAVE MANAGED TO DO SOME OF THE TASKS THAT WERE ASKED OF ME, IF I HAD NOT PURCHASED THIS BOOK. ... It has been a God send for me." WJ, Greece/Scotland.

"This is just a short note, to say a very big thank you for a book that has now become a Bible in my work place. It is like reading parts of my life in print, and the appendages are invaluable to one in a butler's position. I thank you, with much appreciation." A butler on 5th Avenue

"I just finished reading your book ³Butlers & Household Managers² and found it extremely interesting and very informative. What a wealth of information...you can use this book if you want to become a Butler or just help organize your own home. I will be going out either tonight or tomorrow to purchase 'Hotel Butlers, The Great Service Differentiators.' I just had my second interview for a position as Butler with The Resort at Pelican Hill in Newport Beach. I thought the interview went well. I¹m excited about the opportunity of working at such a prestigious resort and I hope to be brought back soon for my third interview. I¹m looking forward to reading 'Hotel Butlers, The Great Service Differentiators' very much and I¹m sure I will go though your book many times and keep it as a valued reference. Again, I just want to thank you for a great resource
that I will use for many years." M.E.

I've read your book cover to cover and not only enjoyed it but also learned many new things." Vice President/Secretary, International Association of Household Professionals

An invaluable source of information for Private Service Professionals.
Mr Ferry's book is a Butler's work manual for the real world. With practical information to help a young Butler survive in the world of private service but also for people in senior positions. It's the only complete publication, (that I know) and a must have for everyone in the business. Thank you Mr Ferry...

"I read `Butlers' cover to cover. Great! It captures the essence of good butling-competency and discretion."