CA eTrust Internet Security Suite r1

by COMPUTER ASSOCIATES - RETAIL

Product Features

• eTrustTM EZ Antivirus - detects and eliminates viruses, worms and Trojan horse programs
• eTrustTM Personal Firewall - stops hackers from attacking your PC
• PestPatrol® Anti-Spyware - protects against spyware, adware and other non-viral threats
• eTrustTM Anti-Spam - blocks 100% of unwanted spam

Product Details

• Shipping Weight: 10.4 ounces
• Shipping: This item is also available for shipping to select countries outside the U.S.
• ASIN: B000AOZ7J0
• Item model number: ETRISS10RT01
• Date first available at Amazon.com: August 3, 2005
• Average Customer Review: 1.6 out of 5 stars  See all reviews (9 customer reviews)
• Amazon Best Sellers Rank: #24,727 in Software (See Top 100 in Software)

Product Description

Computer Associates International, Inc. (CA)’s eTrustTM Internet Security Suite provides comprehensive protection against viruses, hackers, identity thieves, spyware, spam and other online threats that can jeopardize your privacy, your data, and your PC’s performance. It combines easy-to-use, award-winning, business-strength technology with preconfigured settings and automatic updates that take the guesswork out of PC security. With eTrust Internet Security Suite, you can protect your privacy and your PC with a full complement of online security tools.

Customer Reviews

Most Helpful Customer Reviews

5 of 5 people found the following review helpful:

1.0 out of 5 stars CA etrust internet suite, April 5, 2006

By 

Kenneth Miglionico (Scottsdale, AZ) - See all my reviews
(REAL NAME)   

This review is from: CA eTrust Internet Security Suite r1 (CD-ROM)

This suite of products and the support offered are pathetic. I have spent countless hours installing and uninstalling etrust to correct one problem or another. When you click on 'help' you get sent to their internet 'on line store' instead of the traditional

help by topic/keyword that is used by every other software producer. It is basically just that, a store for selling their products and, oh by the way, you can click an item for support or what CA considers support. The information available is incomplete, incorrect and you constantly get sent back to a page you already viewed. Their knowledge base is a non-knowledge base.

I spoke to an alleged support person for what seemed like hours and all he did was send me back to the on-line store web site. After I finally got the fix to one of my problems from him I suggested that the fix be included in the knowledge base (which it should have been) he did not think that was a good idea!!!

On my latest problem, which is in the new improved version, a function that worked before is not functioning at all. I got an email from support on how to fix it (the fix did not work). Then, without being asked, I immediately received an email stating that the problem has been solved and they are closing my case file! CA is off of my list for good.

5 of 6 people found the following review helpful:

1.0 out of 5 stars piece of junk!!!, January 8, 2006

By 

comptech - See all my reviews

This review is from: CA eTrust Internet Security Suite r1 (CD-ROM)

after 3 hours of installing this piece of junk, i finally got it to work. I initially have ZoneAlarm Security Suite 6 (I have to uninstall this prior to installing etrust, because disabling it still won't work), and the antivirus detected some viruses (especially java viruses) but didn't have the option to delete them when cleaning failed. So I got a retail copy of eTrust internest security suite r1 and hope to remove them. It detects the same viruses and files, but just like ZA, it can't remove it!

(btw, it seems that eTrust borrows the same TrueVector firewall technology from ZoneAlarm and ZoneAlarm borrows the same antivirus engine from eTrust. the firewall that eTrust has it's exactly the same as ZoneAlarm with a different logo).

I'm a big mcafee virusscan fan (used to be a norton fan too until norton AV 2004) and the virusscan removed the same viruses from my laptop promtly. I thought i'll give etrust a try, since its supposely free after rebates, but this experience has left me no choice to but to doubt its value. in the end, i went to bitdefender free online scan and it removed 9 infected files!!! even those in restore directory!! now my desktop is all clean!!! check out the reviews on etrust and none is positive!

2 of 2 people found the following review helpful:

1.0 out of 5 stars Save your money........not as good as the freebies, May 18, 2006

By 

R. Davis - See all my reviews
(REAL NAME)   

This review is from: CA eTrust Internet Security Suite r1 (CD-ROM)

Got the eTrust Suite as part of a monitor package. Installation was fairly straightforward - no problems. User interface is pretty clunky with a lot of unnecessary clutter. Software works OK except for the firewall. I lose ability to get on the internet 3 to 4 times daily. Only solution I've found is to shut down and restart the firewall (or reboot).

Went online. The CA knowledge base is a joke. It's been set up by people with full knowledge of CA's product lines. No one there has given the slightest thought to setting it up so a new customer can use it. (BTW - try to find the release # anywhere on the eTrust software??) I finally found a couple of articles addressing problems similar to mine and tried the fixes with no success.

Finally decided to submit a tech support request. Filled out a poisonously long form requiring everything except waist size. I patiently described the problem in detail and included everything I'd already tried to solve it. For my trouble I received a form email 12 hr. later with a solution that didn't work (I'd already tried it from their knowledge base). And of course there was no way to reply to the email. Their first email was followed immediately by a second one declaring CA was happy to know my problem was solved and inviting me to fill out a tech support survey. Believe me, I did.

With [...] this software ranges from inexpensive to free. At free it's still overpriced. I'm going to dump eTrust and go back to ZA, AVG, AdAware and the other freebies. At least they work.

Surprisingly, CA's firewall appears to be Zone Alarm Pro with a thinly disguised facelift. ZA has always worked great for me. It requires a lot of talent to take a good product and screw it up but CA has succeeded.