Customer Reviews

CCNP(TM) Support Study Guide (Exam 640-506)

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This book is so incredibly boring and that is coming from a person who eats up technical books, i found the chapters on appletalk extremly hard to follow! i would not use this book as your only source to study from, if you are depending on this book to pass the test, be prepared to take it again, cause it just doesn't cover the bases correctly. I recommend the Cisco press books covers the material without the flood of typos. After reading this book i really can't say i learned anything, definatly not worth the 50 bucks i paid for it!

This would have been a better book if the technical editors did a better job at catching outdated material, and technical errors.

I picked this book up about a week ago for the new Support exam, and it's been a great help. It's a big book, and every page I've read thus far(almost all of them!) has had a ton of pertinent and useful information on them. Kudos to the authors on this one!

Every technician will tell you that hardware support is always tough when you so many parts to keep track of. Osborne's has taken the time to make sure that you are given a book that will not only train you in support of Cisco products but also be used in troubleshooting.

The author's start off the book with support resources, things like tools, analyzers, network monitors are covered. Then you move on to troubleshooting methods. The author has put together an excellent breakdown of the problem-solving model.

The best thing about the model is the fact that is can be used in all aspects of troubleshooting. The areas of troubleshooting that are covered in the book include Lans, WANS, troubleshooting tools, frame relay and ISDN.

Another plus for the book is that there is also non-hardware troubleshooting covered in topics like Routing protocols of RIP, OSPF, IGRP, EIRGP and BGP. IP and AppleTalk as well as IOS Commands and are given coverage.

For the first time I know there is coverage of VLANs with routing and switching troubleshooting covered. All this in 900 pages and coupled with the practice cd with over 200 questions and this might be one of the best values I have seen this year.