This is not a real CHI flatiron. It does not work as well as a CHI, it does not get as hot as a CHI, is not made from the same quality material as a CHI, does not come with a 2 year warranty like a CHI, the Farouk name stamp comes off after a week, there is not a serial number on the iron like a real CHI, does not have a model number on it like a real CHI, even the box it comes in is thin cardboard compared to the box the real CHI comes in. At the price paid it is simply a rip off and was returned. In all fairness to there being different vendors mine came from Good Stuff Ever through Amazon - but never again.