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CHIEF PERFORMANCE OFFICER: Measuring What Matters, Managing What Can Be Measured Paperback – September 9, 2003


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CHIEF PERFORMANCE OFFICER: Measuring What Matters, Managing What Can Be Measured + Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success
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Product Details

  • Paperback: 132 pages
  • Publisher: iUniverse, Inc. (September 9, 2003)
  • Language: English
  • ISBN-10: 0595280579
  • ISBN-13: 978-0595280575
  • Product Dimensions: 6 x 0.3 x 9 inches
  • Shipping Weight: 7.5 ounces (View shipping rates and policies)
  • Average Customer Review: 3.2 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Best Sellers Rank: #2,202,392 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Politano is a seasoned CEO who has published and lectured on corporate performance management. A resident of New Jersey, he holds degrees in computer and information science and a master's degree from the Howe School of Management, Stevens Institute of Technology, where he is currently a PhD candidate.

Customer Reviews

3.2 out of 5 stars
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Most Helpful Customer Reviews

4 of 4 people found the following review helpful By Stacey Barr on May 20, 2009
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The true potential of the Chief Performance Officer role is to be the leader of an organisation's or company's performance culture. In other words, the CPO leads people from top to bottom in the organisation to adopt evidence-based decision making, to measure what matters, and to use measures to guide the improvement of business processes and results for stakeholders.

A CPO needs a range of skills and tools to do this: they must have an excellent appreciation of strategic and operational planning and execution, excellent skills in helping people to choose relevant measures, implement those measures and use those measures in decision making. They must be great with people, and skilled at facilitating people through the fears and concerns and complexities of meaningfully measuring what matters.

The CPO is so much more than "a heads-up display for the CEO". They are leaders, and leaders in a field that most organisations and companies struggle with more than any other management discipline. Mastering performance measurement and performance management is more about people issues than about the technology and tools that this book focuses on.

Read it along with Dean R. Spitzer's "Transforming Performance Measurement" and you'll understand what I mean.Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success
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2 of 2 people found the following review helpful By Tony DeLucas on May 24, 2009
I have been reading Business Intelligence / Performance Management materials for more than ten years. I purchased and read this book with an expectation of finding new useful contents in it. Instead, I realized that almost all of the contents had been covered in other books previously published by other authors, in a much better way.
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2 of 4 people found the following review helpful By John Neylon on February 18, 2004
I found this book to the point, insightful and most of all practical. I highly recommend it to technology professionals in the field of Information management.
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4 of 8 people found the following review helpful By William Buck on September 25, 2003
This book is the one place to get all the information you needed for Performance Management. The author outlines how combining the traditional role of CFO and CIO, into the Chief Performance Officer can increase business value.
If you try to get this information from other books or industry analysts (ie. Gartner, Meta, Giga) there is no clear methodology on how to implement a program like this. This book offered the one-stop shopping for perormance management.
I like the short case studies in each chapter, since they drive home how people are really doing this.
It is a detailed enough book to get the right information, but overburdened with academic theories which can never be applied in business.
I would love to see a follow-on book for more case studies and the CPO in action.
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