Customer Reviews

CIB R801H60W500G H.264 8 CH Network Security Surveillance DVR w/ 500GB HDD. Eagleeyes software.

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(1)
1 star:		(0)

 

 

This is a cheaper system so I didn't expect it to be perfect. However, it does record and the remote viewing works. The motion record or timed record does not work. After several attempts to get the company to fix it, I just keep getting a run around. Finally gave up. I just have it record 24/7. DO NOT download instruction manuals. They are full of spyware and other hidden programs you dont want on your computer. Use your anti virus Program to scan anything from these people.

So a 5 star rating... why, mainly because of the great and gracious help from people at CIB Security Inc and their ability to solve the problem that I and I think many others are having, I would also start with I never right reviews but in this case felt compelled to in order to clear the air for others and thank those at CIB. I replaced my old unit so that I could primarily mobile monitor in a Mac environment, router, laptop and I phone. After 28 days of trying all the ways that people wrote about and suggestions from techy friends I had no luck... so I finally called CIB the day before I needed to return it under the Amazon policy. I first talked to Rechelle who politely said she was helping another customer to get set up, and to call back in a few. When I called back I talked to Peter and he said he could help but I needed to be next to my system... I was at work and that wouldn't happen until 10:00 pm... he said ok and gave a way to reach him when I got home. Within15 minutes we were up and running.... he was as excited as I was, a very kind person.

This is what I have learned: 1. The manual kind of sucks... hence the phrase "lost in the translation." 2. That port 80 for port mapping doesn't work in my area, he switched me to 84. 3. I kept trying to use the dvr's IP address in VideoViewer after the initial LAN hookup, but what it needed was my home IP address and then everything was great... I have not tried all the function and can't testify to the issues others have complained about but my recommendation is this... Don't wait to day 28 like I did; just do as is written at the bottom on one of the included papers, "If you need ANY help, PLEASE call us at-------". Side note, my setup is, dvr then router then modem, in the Mac world it's port mapping and it works just fine.

Also, I have the 8 channel but will be including this review with the 4 channel since I think the same info would apply.

Good luck to all and thanks to those at CIB Security again.