Customer Reviews

COMPUTER ASSOCIATES eTrust EZ Antivirus ( Windows )

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(2)
1 star:		(3)

 

 

After having nothing but trouble with multiple versions of McAfee and Norton/Symantec (crashes, interference with software installs, etc.), I've been a happy user of EZ Antivirus for about four years. If the virus definitions are kept updated (this process can be fully automated, or done on demand), then this is a top-notch antivirus package. You can check independent reviews for confirmation of its effectiveness. It does its job without being obtrusive or bloated, and has caught every virus ever emailed to me (several per day). Together with a good software firewall (I like Sygate's free version), and the occasional scan for adware/spyware/malware, I have found no better protection short of keeping my computer unplugged and turned off.

I had the "computer" "associates" "antivirus" "product" on two of my known-good working machines for years because it (the free license) came with the dsl service. The "computer associates" etrust ezantivirus product quit updating for no reason about two months ago. Turns out the url that the product is trying to fetch for updates is not even valid anymore it (http://downloads.my-etrust.com) just redirects to "http://shop.ca.com/" and the antivirus app just quits with no message. This is referred to a SILENT ERROR in computer programming. A SILENT ERROR is the worst kind of software problem. The user is never informed even though the app has code that knows what happened. This is just one example of an overall buggy product that's abandon by the "company" - WARNING AVOID 'COMPUTER ASSOCIATES' AT ALL COST. Even their "web site" is a nightmare lacking in good search ability and full of junk results you can't find anything that correlates and I *KNOW* WHAT I'M DOING. P.S. This CA "ez antivirus" product, RIGHT NOW, on my screen (Apr 2009) says it expires in Jan 2010 - YET THEIR UPDATE URL IS NO LONGER VALID and there's no information for an ftp/manual update.

I've been using this product for over 1 year, and during that time it has allowed more viruses through absolutely undetected, than those it has found. In fact, when the real-time monitor does find a virus, it isn't able to clean it?! Seriously, this has happened multiple times... Trojans, netsky, funlove, and more have all gotten through the realtime monitor. Eventually a full disk scan picks it up, but it says that it cannot cure the file. I had to download a Nortan cleaning app to remove the viruses.

Another extremely useless and frustrating feature it the user quarantine. If the virus scanner finds a virus, it locks out the "owner" of the file. Well, most of the time, viruses infect windows system files, which are owned by the NT Authority / SYSTEM user. This junk will lock out the SYSTEM user from doing anything for 30 minutes. Basically, it renders your computer useless for 30 minutes, or until you can connect via another networked pc and shutdown the eTrust services.

I'm stuck using this product at work... that's why I have seen so many problems. Avoid this at all costs!

I had e trust installed on my computer when I purchased it. That was a year ago. I have had a reminder come through to me to say my protection was about to expire. 2 days before the expiry date I purchased another on line system with a fire wall. It cost me $49.99.I paid and the payment was accepted. I was told that I would receive an e mail and down load instructions. That was nearly 2 weeks ago. My time has lasped I have no protection on my computer and I have lost $49.99. Am I impressed NO !!! I am not. Do I need help ? Yes ! I do !!Silly thing is I am still being reminded that my protection is about to laspe. I need some answers ! And I need them now !!!!

This product un-less I'm greatly mistaken has no E-mail virus protection. That's why it's a VALUE !! After installing this product I looked for E-mail scanning and found none also after running a scan it said that it could not scan 48 files with no explanation why. Scary thought wouldn't you think !!

I ws very happy that I got one of the free downloads of this product when it was launched and was more than ready to buy next year's subscription as this is a light-weight product and is not intrusive.

My wife opened an e-mail containing the Win32.Netsky worm and voila, the system was infected. How I came to know? This AV reported that system's winlogon.exe is corrupted.

I don't understand why the AV did not stop the worm even though it's real-time protection was on!
I had to go through multiple levels of scanning before I disinfected the system (Thanks to XP's system restore which sves the worm infected files also).

I had Autodownload on and I have cable modem, so if the data files for this worm would have come in time I would not have had two days of wasted time. This is something that never happened when I had McAfee...