Customer Reviews

CST/Berger 54-200K 20X Transit Level Package with Tripod, Rod, and Carrying Case

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1 star:		(2)

 

 

I purchased the 200 level transitand found it that performed to my expectations. Unfortunately, the telescope clamp assy broke,it is plastic, making fine vertical adjustments impossible. I called the customer service # on the manual, 800 432 9200 and got no answer, I then called the number in the transit case and got an answer. I requested the part, and asked that it be shipped over night. When it didn't arrive, I again called and after not being able to find my order, I was called back and told that it in fact had gone UPS surface. Berger CST agreed to ship another overnight, but not AM delivery, and it was the wrong size. I am now waiting to find out if the wrong parts were put in the bin for my transit. Terrible customer service would definitely keep me from buying another instrument from CST/Berger.

Terrible Customer Service. DO not expect any quick action and be prepared to make numerous phone calls including to the manager of customer service.Unfortunatly, I have not found anyone higher up to compalin to yet, but will continue to look for someone so that perhaps they can review policy and act appropiatley. Very unsatisfied.