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0 of 1 people found the following review helpful:
5.0 out of 5 stars Thousands and thousands
Thousands and thousands have used Cakewalk products, including MCP24, without any problems whatsoever; even the dissatisfied user below says it's a great product. I've had no such bad luck with support. They've been great, over the phone (not by e-mail)
Published on October 5, 2006 by Jeffrey Aldridge

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113 of 115 people found the following review helpful:
2.0 out of 5 stars Great features, but partially unusable, with terrible suppor
I bought Music Creator Pro to create sound tracks for the video projects I've been putting together, and it's a very capable set of tools. The MIDI and recorded sound mixing, effects, and automation would be perfect for my application - if they worked. The description of the product on Cakewalk's web site is accurate, and the user interface is not very difficult to...
Published on August 25, 2003 by chickengumbo


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113 of 115 people found the following review helpful:
2.0 out of 5 stars Great features, but partially unusable, with terrible suppor, August 25, 2003
This review is from: Music Creator Pro 24 (CD-ROM)
I bought Music Creator Pro to create sound tracks for the video projects I've been putting together, and it's a very capable set of tools. The MIDI and recorded sound mixing, effects, and automation would be perfect for my application - if they worked. The description of the product on Cakewalk's web site is accurate, and the user interface is not very difficult to understand.

I installed the software on a fast Windows XP machine, and soon discovered that it would crash when the drum pattern paint tool was used. Cakewalk's tech support has been very slow in their responses, taking at least one day and sometimes more than four to respond. I still haven't received any help other than advice to reinstall the product (I did), make sure I have the latest drivers (I do), and delete a couple of configuration files (I did). The drum pattern tool still crashes the application, and in the course of working through the tutorials (the ones I can use) I have also discovered some features that appear to be globally disabled.

Two weeks after installing the product, I'm simultaneously very impressed with the features and capabilities, and very disappointed with the responsiveness of Cakewalk's tech support. If everything worked the way it was supposed to, I would probably rate Music Creator Pro with five stars.

[update]
It's now a month since purchase, and the software still does not work correctly. Cakewalk will not support this product by telephone. If you call their (non-toll-free) support number, you are told that they only support Music Creator Pro by email. They have failed to respond to either of my last two email messages, the first of which was sent two weeks ago.

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0 of 1 people found the following review helpful:
5.0 out of 5 stars Thousands and thousands, October 5, 2006
This review is from: Music Creator Pro 24 (CD-ROM)
Thousands and thousands have used Cakewalk products, including MCP24, without any problems whatsoever; even the dissatisfied user below says it's a great product. I've had no such bad luck with support. They've been great, over the phone (not by e-mail)
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Music Creator Pro 24
Music Creator Pro 24 by Cakewalk (Windows 2000 / 95 / 98 / Me / NT / XP)
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