Amazon.com: Call Center Agent Motivation and Compensation: The Best of Call Center Management Review (9780970950734): E. Arrington, D. Coen, C. Ellis, L. Harps, S. Hash, E. Hawk, M. Klenke, G. Levin, J.Mayben, A. Nickerson, W. Sitzer, F. Wilkinson: Books

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Call Center Agent Motivation and Compensation: The Best of Call Center Management Review [Paperback]

E. Arrington (Author), D. Coen (Author), C. Ellis (Author), L. Harps (Author), S. Hash (Author), E. Hawk (Author), M. Klenke (Author), G. Levin (Author), J.Mayben (Author), A. Nickerson (Author), W. Sitzer (Author), F. Wilkinson (Author)

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Book Description

Publication Date: August 1, 2002

This topical book concentrates on the four key factors for building a positive, morale-boosting, growth-oriented call center environment: motivation, compensation, incentives and career paths. Originally published in the pages of Call Center Management Review, the articles presented here include ideas, recommendations and tried-and-true processes for career progression programs, skills development, rewards programs, non-monetary incentives and agent empowerment.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } This topical book concentrates on the four key factors for building a positive, morale-boosting, growth-oriented call center environment: motivation, compensation, incentives and career paths. Originally published in the pages of Call Center Management Review, the articles presented here include ideas, recommendations and tried-and-true processes for career progression programs, skills development, rewards programs, non-monetary incentives and agent empowerment.

Product Details

Paperback: 132 pages
Publisher: ICMI Press (International Customer Management (August 1, 2002)
Language: English
ISBN-10: 097095073X
ISBN-13: 978-0970950734
Product Dimensions: 9.2 x 6 x 0.4 inches
Shipping Weight: 8.5 ounces
Amazon Best Sellers Rank: #5,562,101 in Books (See Top 100 in Books)

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