The link between motivation and performance is a truly powerful one. In successful call centers, you’ll find leaders who understand how to energize and inspire their staff—despite management challenges, such as marketplace fluctuations, outsourcing and job-role changes.
In the pages of Call Center Agent Motivation and Compensation, you’ll find the strategies and tactics that work for managers of top-performing call centers, including:
• The principles of effective motivation
• Ideas for compelling reward and recognition programs
• Motivating staff without burying budgets
• Agent compensation trends
• Incentives that rev up and retain agents
• Motivating agents with skills and career growth opportunities
Effective technology and processes play critical roles in call center performance, but it’s the people who most impact customer loyalty.
