Amazon.com: Call Center Confidential: Lessons from the Front Line (9781844391424): James S. Stuart: Books

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Call Center Confidential: Lessons from the Front Line [Paperback]

James S. Stuart (Author)

Out of Print--Limited Availability.

Book Description

Publication Date: August 25, 2006

Drawing on numerous real-life examples-from Boston to Bangalore-James Stuart blows the lid off this burgeoning global industry to expose the bad practice, the bad experiences and bad feelings...and highlight the good practice.

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } Drawing on numerous real-life examples-from Boston to Bangalore-James Stuart blows the lid off this burgeoning global industry to expose the bad practice, the bad experiences and bad feelings...and highlight the good practice.

Product Details

Paperback: 232 pages
Publisher: Spiro Press (August 25, 2006)
Language: English
ISBN-10: 1844391426
ISBN-13: 978-1844391424
Amazon Best Sellers Rank: #10,316,240 in Books (See Top 100 in Books)

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