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1 of 1 people found the following review helpful:
5.0 out of 5 stars
A must have!,
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This review is from: Call Center Operation: Design, Operation, and Maintenance (Paperback)
For beginners its a great "User guide" on the know how of operating a call center. It gives you an in depth details on the design, IT and other technical issues.
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Call Center Operation: Design, Operation, and Maintenance by Duane E. Sharp (Paperback - April 28, 2003)
$58.95 $39.72
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