|
|||||||||||||||||||||||||||||||||||
|
1 Review
|
Average Customer Review
Share your thoughts with other customers
Create your own review
|
|
Most Helpful First | Newest First
|
|
3 of 4 people found the following review helpful:
5.0 out of 5 stars
Check your status,
By A Customer
This review is from: Call Center Operations: A Guide for Your Journey to Best-Practice Processes (Paperback)
This book introduces some best practices in managing a call center. It's a good way to check where you are in terms of customers and employees, as well as strategy, position, technology, and measures. After each element is explained, the book lists some questions to ask yourself and what can stop you from improving. It's a good basic
|
|
Most Helpful First | Newest First
|
|
Call Center Operations: A Guide for Your Journey to Best-Practice Processes by Trip Wyckoff (Paperback - August 2, 2000)
Used & New from: $12.74
| |
| ||
