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In our call center, we receive high volume inbound calls. We always had this challenge of scheduling right number of FTEs to work to handle the call volume. Read morePublished on February 6, 2012 by AG2000
I work in technical support for a big online university and, while I love helping people, I'm tired of answering the phones. Read morePublished on October 18, 2011 by Russ M.
I'm very much satisfied with the very prompt delivery and the book is VERY informative and very easy to understand. Glad I got it!Published on March 29, 2011 by jc8808