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2 Reviews
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1 of 1 people found the following review helpful:
5.0 out of 5 stars
Excelent book,
By Carlos Paredes (Ecuador) - See all my reviews
This review is from: Call Center Supervision: The Complete, Practical Guide to Managing Frontline Staff (Paperback)
This book is very practial and excelent guide for people that manage people in a call center.
5.0 out of 5 stars
A must-read for call center supervisors and management,
This review is from: Call Center Supervision: The Complete, Practical Guide to Managing Frontline Staff (Paperback)
This excellent resource that covers the most critical areas of call center management in an easy-to-read format. It is well-written by someone who has worked in this industry and understands call center technology, call center performance management and quality monitoring. A must-read for anyone in a call center management position.
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Call Center Supervision: The Complete, Practical Guide to Managing Frontline Staff by Penny Reynolds (Paperback - Dec. 2004)
$39.95
In Stock | |
 
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