4 stars for the smoker. Depending on your pain threshold, 2 or 3 stars overall. I wish I could give three seperate reviews. Actually I can, so I will.
1. The Smoker is great. Plenty of room to smoke multiple items simultaneously. If you are trying to decide between the 18" and the 24" all I can say is I've never regreted the extra space. A couple of hints... a) if it isnt burning very hot it could be a safety feature in the regulator. Detach the tank, then detach and reattach the regulator hose from the burner unit, then reattach the tank and open the gas slowly. b) don't rely on the thermometer on the front door. Buy a two probe electronic remote thermometer, one probe for the smoker temp the other for the meat temp, you'll wonder how you ever lived without it. I can't get mine away from my wife who uses it in the oven! c) figuring out how to maintain a steady low and slow temperature will take some trial and error, the steel walls are thin so if the outside temp is variable as it is in the Northeast (or windy) you'll have to adjust as you go, especially if you smoke overnight. If you use water in the pan (recommended), temp shoots up as water level drops and you may want to consider adding a little water to the pan each time you open the smoker to check your food. I know a guy who filled his water tray with sand and swears it goes far to keep the heat steady, but I think I'd miss the moisture. This stuff is all a normal and no reason to pass. I use the heck out of this unit and it's great. Also bought the turkey canon (best turkey ever) and the outdoor cover, both work well. Bought the rib rack, could do without this, but I suppose if you do a large volume of ribs it might come in handy. For me, this is a step up from an electric barrel smoker, which also worked well but was inconvenient to load and monitor during cooking.
2. Packaging. UGH! The many comments listed here reflect my experience as well. The shipping packaging is absolute garbage! First the thing shows up looking like it was dragged across the Pacific behind the ship and then dragged from the warehouse to my driveway. The cardboard is poor quality and is falling apart by the time you get it. Worse still, almost no real attempt is made to protect the smoker itself inside the packaging. The smoker has the misfortune of being both heavy, and constructed of thin steel so the thing gets manhandled and will show up with the corners and sides dented. The specifics are detailed in other reviews. One additional observation, I'm not sure it's UPS. Mine was delivered in two days and it's not possible for UPS to have inflicted that much abuse on the thing in that amount of time. I believe the problem is primarily ill conceived packaging by Camp Chef. It wouldn't be that difficult to rectify, a larger box of heavier grade cardboard with larger styrofoam corners and perhaps some bracing for the smoker door which is guaranteed to dent the way it's currently being packed.
3. Amazon (Prime). Service was great! I called to send the smoker back because of the damage and they arranged pick up and delivery of a replacement to my home, both of which occured the very next day. The delivery driver even helped me tape back up the poor excuse for a box that it had come in.
Alas the replacement smoker was also damaged! The damage was less extensive (i.e. the door wasn't entirely collapsed) and these things are such a pain to unpack and repack that I decided to live with it this time. Hey I had a Pork Butt to roast and the thing is going to be outside anyway, isn't it?