I am not one to spend time writing reviews, but I believe it's important to give credit where credit is due. I recently purchased this pressure washer from Amazon after doing quite a bit of research on the internet. I'm a homeowner using the product less than 3 hours/week for light duty chores (patio, siding, fence, etc).
The box showed up from Amazon and I followed the directions meticulously as I haven't owned a pressure washer previously. After about 10 minutes of use, the electric engine started smoking. The troubleshooting guide said to turn off immediately and call customer support. Unfortunately, it was after 6pm and they were closed. I called customer support the following morning around 9am and was on hold for less than 60 seconds before getting a live voice. I told them what happened and they took my name/address/email and emailed me a FedEx shipping label within a few minutes. She told me I could call back with the serial number and manufacture date on the machine once FedEx picked it up (tracking number) and they would ship out a replacement immediately. Alas, I did not call them with the information to get the quick turnaround.
I recieved a call from customer service a few days later to inform me they received my return and were shipping out a new one immediately and sent me an email with the new tracking number. It showed up last night and I used it for ~2 hours straight without any issues.
1800 PSI is sufficient for a light user such as myself, but I can see why others may opt for a more powerful (gas powered) unit. I have a concrete driveway that hasn't been pressure washed in 5 years and some spots were difficult to clean, but was able to do so with some patience. 1800 PSI was more than sufficient for my vinyl fence and siding. I lead a busy life and make a conscience effort to buy low maintenance products, which is another reason I chose an electric pressure washer over a gas powered one (no trips to the gas station, oil to check, rip cords/batteries/starters). All of my lawn tools are electric by choice for the same reasons with the exception of my lawn mower.
I highly recommend this product for the average homeowner. It is refreshing to see a company standby their product and I will be buying Campbell Hausfeld products in the future as a result of the experience.