You have to redownload the album and pay for it again. you should always back up your purchases as soon as possible on CD-R, iPods, MP3 Players, external hard drives (like "click-free" which i use), etc as they will not allow for additional downloads once it's on your computer.
No problem guys. your welcome. just remember that it's not just Amazon MP3 that has this policy. the iTunes Store, Wal-Mart Downloads, Napster, Rhapsody, and a few other download services all have the same policy. once purchased downloads are on your computer they cannot be downloaded a second time. with Napster if you purchased WMA downloads before May 2008 you can redownload them for free if they're not present on your hard drive or if you bought a new computer. it's best to back up purchases as soon as possible. you can use CD-R or DVD-/+R but i highly recommend external hard drives for easier restoring through USB. i use Click-Free for my backup. theres nothing wrong with downloading music and video from Amazon or the other services i mentioned, just make sure you back them up right after they're finished downloading so you know they're safe. hope this helps :-).
That is ridiculous! Amazon lets you re-download movies, TV shows, and kindle books you buy. Audible lets you download audio books you have previously downloaded. Do you know of a service that allows re-download? I want my files in the cloud.
Besides Napster with the previously purchased WMA files i don't know of any other legal music download store that offers replacements in the case they're lost or deleted due to accidental or a hard drive crash. for example i own the complete first Season of "Friday Night Lights" (Amazon Video On demand files) that i got for free from promotional movie credits, from buying movies on here, and those files are in WMV format. my computer finally decided to crash after not even 4 years and i lost my stuff. got a new hard drive and restored my Amazon Video On Demand files from my Click-Free backup and could'nt play them. signed into Amazon and the files started working. i'm 100% sure these files are DRM protected. that might be why your able to redownload them. same with movies and kindle books i suppose. purchased MP3's have no restrictions whatsoever, just the song ID number, publishing & copyright year the songs were made in, and the composer/song writing credits to the songs embedded in the files which i like. the record companies see it like this -----> "Ok...so you customers are tired of our DRM on the music you actually paid for correct?. Ok...we'll make DRM free MP3's that you can play anywhere, "But"...once you buy our files we will not do anything for you once it's on your hard drive. you back them up or risk losing your investment!!!!!. either buy our DRM encoded WMA's, where you'll have limited choices of playback and a limited number of burns to CD, but we'll let you re-download them in the case of a hard drive failure, or buy our non-DRM MP3's and back them up ASAP as we will not help you in the future whatsover in the case your hard drive fails." <----- That's pretty much the mind mentality of these record companies. this is one of the reasons why i pretty much still continue to by CD's fresh of the shelves because of crap like this. with buying a hard copy you get the physical CD w/ uncompressed audio, the real cd booklet, case, and artwork. no headaches and no stupid DRM. i only by from Amazon MP3 or iTunes music strore when the album is an exclusive edition with extra tracks, videos, and if it comes with the iTunes LP feature. that's pretty much where i draw the line buying music digitally.
Of course the recently opened Cloud Drive solves the problem. Your purchased music is placed on your personal Cloud Drive space and you can d/l it whenever you want. Also, any MP3's you buy from Amazon and have them put right on your cloud drive doesn't cost against your free 5GB storage limit.
It must depend who you talk to, because they did it for me. I almost didn't try after reading this thread. By I emailed Amazon Customer Service and told them that I downloaded it and then I got a computer virus and it was lost. The rep emailed me back that he reset it for me and I could go in and download it again, which I did.
It's funny, even though I told them that I did download it and then I got the virus, the rep said, 'I'm sorry the download of the album was not successful.'
Wow, that puts a very big end to my amazon dealings. I bought and downloaded 4 albums last night. Today my HD died after a windows update/restart. I'm trying to get my data back from the HD and logged into Amazon in order to begin rebuilding my music folder.
I just recently had a hard drive fail on me and that had all my music on it. I had 95% or better of that backed up at home, but discovered an album I had purchased from Amazon is not there. This policy is pretty ridiculous if you really think about it. I can right now go and look up my order for this album on Amazon which means they can easily see I legitimately own a digital copy. There is no reason I should not be able to sign in and have an option to re-download it. This is a case of the music industry banking on the fact that people just don't do a good job of backing things up and that there will always be a sucker to go out and re-purchase their music. It's this attitude that has driven a lot of people to pirate music.