Top critical review
13 people found this helpful
Not bad but for their top safe, needs help with the interior
on December 1, 2013
I purchased the safe from a local "hardware / lumber" store, price was around the same but they offered financing. The safe was delivered in three weeks (not bad, originally quoted up to eight weeks). First, reading that the safe weighs 1500+ pounds just doesn't do it justice until you attempt to move it into your home. I inspected the box covering the safe, lifted the box and opened the safe prior to accepting - everything seemed fine. Once positioned, I opened the safe for closer inspection. Removed the shelves for anchoring to the floor. The carpet on the interior is very thin, cheap feeling. The shelves themselves are thin particle board, not designed to hold much weight. Some of the shelves have a wooden lip (Cannon calls it an "oak facing") - signature of the Commander series. Within a few weeks the wooden lips were separating, since it was only held on with a narrow strip of glue, failure was inevitable. The interior adjustable shelf holders were not installed evenly and they were bare metal, you would think purchasing their top-of-the line safe there would be gold colored shelve holders. I called Cannon, sent photos of the uneven shelf holders and the Cannon rep seemed responsive. But after multiple follow-up calls (by me) and emails, nothing was ever done by Cannon (so much for the "The Best Lifetime Replacement Safe Warranty Out There"). The interior lighting system isn't bad, but since it's only on the right side behind the door, the left side of the safe is dark. I purchased the safe for the EMP lock feature, interior power and networking and its size. The EMP lock is nice, easy to use - no issues. The internal power outlet is good too, but deceiving, it has two plugs but one is already taken from the lighting system. Yes, it's a big safe, the door has pockets for pistols and other items. I believe over time the pockets will stretch and loosen but we'll see. Overall, I would give the safe a C+/B-. I replaced the two top interior shelves with 3/4 plyboard (sanded and stained - looks much better than the originals and cost $15. I also replaced the adjustable interior shelving holders, since the original was uneven (poor quality control) and cheep bare metal, for another $20 (four stips - two for each side) - it was worth it. I will eventually replace all the shelves, just need a little time. If this is your first safe and fit & finish isn't important to you, then the safe is OK. If you believe when spending $3K+ you should get a high quality safe on the inside, then keep looking or purchase and be ready to do a little work. I have no way of testing fire resistance or ability to withstand a break-in attempt, the safe appears able to handle both.