Top critical review
Buyer beware of 'Authorized' dealers.
on August 12, 2015
After the initial use and transition from the 7D I purchased at Amazon I liked the camera. However, and unfortunately, I did not try every feature of the camera immediately.
A few weeks ago I started to do some video work with the 70D on a jib purchased at Amazon, and tried to port the video from the camera to a Lilliput monitor I purchased at Amazon. I found that the HDMI cables, all purchased at Amazon, seem to wobble a bit in the HDMI socket in the Canon 70D, causing an unstable, staticky screen on the monitor. I tried several cables. I even tried it on an HDTV, but the cable constantly moves in the port of the camera causing an issue.
Amazon said they would refund, and I could repurchase, but I no longer have the boxes to ship back all of the parts. They suggested I call the manufacturer and assured me they would help.
Calling Canon, I discovered that despite having a one year warranty, they will not honor it because Beach Camera is not one of their authorized distributors, and I will have to pay upwards to $150 or more for a repair, and be without the camera for weeks.
I'm at a loss here with all these big company rules.