Customer Reviews

Canon MF5750 ImageCLASS Multifunction Laser Printer, Copier, Fax, Scanner

5 star:		(1)
4 star:		(2)
3 star:		(1)
2 star:		(4)
1 star:		(4)

 

 

I bought the MF5750 because of the features, price, and my excellent experience with other Cannon products in the past (2 camcorders, a G2 camera, and an F-80 multifunction inkjet that has given flawless service in my home office with very active use). The MF5750 is ok overall, except since I got it the print has been blurry and smudged at the top of about half the pages I print. You can read the pages, but the print quality is not good enough for professional correspondence. I called Cannon customer service within a few weeks of purchase looking for help. They offered to replace the unit with a refurbrished model (!!) or direct me to a repair facility (!!). I suppose every once in a while Cannon might make a defective product - but when it doesn't work correctly right out of the box - I don't expect a refurbrished unit in return, or to wait for repairs. Instead, I am sending it back to the vendor to exchange for a new unit - hopefully I'll have better luck with this one.

Other than the print quality, the unit seems pretty good - the print speed is fast. The multifunction feed for envelopes etc. is a bit finnicky but after you get the hang of it, it works ok. Also, Cannon advises that the printer cable must be under 2 meters, and some USB hubs don't work. The 15' USB active cable/hub I tried worked once or twice but after that - no go.

I have not tried other multi-function lasers - so I really don't have anything to it compare to.

UPDATE:

I got a new MF5750 replacing the defective unit mentioned in my previous review, and wanted to provide this update after one week of use (about 100 pages printed, a couple copies - no faxing).

The print quality problems on the previous unit are solved - I would say print quality is 100% fine for professional correspondence. I have not done much grayscale printing. There is slight curling of the paper even using the strait-thru paper path. The printing is quite fast - nice for larger documents.

I made a few copies and they are very good. If you look VERY carefully you can see the text is slightly lighter than the original without any adjustments on the MF 5750.

As with the previous unit, the alternate paper feed is a little tricky - you need to get the feeder to grab the paper and then print from the PC. If it doesn't grab correctly the paper doesn't feed, and the printer jam alarm goes off even though there is no paper jam. You can open the panels/trays but it doesn't clear the alarm. You need to unplug the machine (yes, that is how the manual instructs you to turn off the alarm). I guess I will either get the hang of it or maybe it will just be easier to use the normal paper tray.

On the USB cable - I tried another USB 2.0 extension/hub without any luck. To locate this where I want (about 15 feet from the PC) I may resort to hooking this up to a network because the printer comes with a USB cable about only 4' long and they say 2 meters is the longest USB cable you should use.

I called Canon tech support with an installation question and they were quite good.

I really like the functionality of this particular all in one, but there are two major flaws that make it one of the most annoying pieces of equipment in my office.

The Special Paper feeder is the first. You have a base tray that will hold your standard paper, and a slot on the front for specialty paper like envelopes, checks, etc. The catch here is that you have to feed each sheet of specialty stock in one at a time, and if you put the next sheet in too early it causes a jam and the printer fails.

Number 2 on the list of annoying features is where your printed material lays after completion. If you are printing a 20 or 30 page document you better be standing right next to the printer. The completed job tray is horrible. After only a few pages are printed the pages begin to push each other out of the tray, so as each additional page comes out of the printer another is pushed out of the tray onto the floor, causing you to have to reorganize the document. This is a huge pain if the pages aren't numbered.

The fax, and scan features work great, and the quality is good.

The menu system on the unit could use some help but around the time you start to get frustrated with it you get it to do what you want.

All in all I wouldn't purchase it again, HP has a little more thought into their designs, and specifically into paper feeding and completed job trays.

That's just my 2 cents.

I'm in my 5th month with this now. I have printed probably around 1000-1500 pieces of paper, about 800 mailing labels, faxed a couple of hundred pages, and done a little photocopying. This machine has been very reliable all the way.

I am amazed that through all the faxing (always using the auto feeder), I have not had a single piece of paper jam when auto feeding. I would say - unexpectedly good.

It took a few tries to confirm, but I was happy that you can dial a fax, let it (auto feed) scan through, and immediately dial the next number and scan the next thing to fax. It saves the image and corresponding fax number in memory until the phone line is free. I have had several things in line at once this way. If one fax is busy, it will put it in memory and send the next one. Then try again for the first one. The owner's manual did not spell out that it could accomplish this, but it will.

I wasn't sure how much it could print at once without needing to stop to cool down or stop accepting jobs to clear the memory. 75 pages is about the largest thing I have tried to print. It did this without any hesitation...

The only difficulty I have had in 5 months is one paper jam. It was after printing some mailing labels on discount-brand mailing label stock. I then used a more reputable brand of mailing labels and have had no problem since, so I think it was more a symptom of putting low quality medium into it.

I did have to work with it a few times to get the hang of the manual feed for letter addressing, but I figure that would be the same for any printer. After I got it down, the output looks great!

I really like this machine, and when it someday wears out - I hope they are still making it so I can buy another one.

I bought the Canon MF5750 after researching multifunction laser printers with flatbed scanners. I had previously used a Brother but did not like having the toner separate from the drum unit. I brought the unit home, set it up, and proceded to find that the paper tray/path did not feed the paper correctly. Every sheet came out with a "dog-ear" on one corner. Tried everything to get this to work, but to no avail. I like the features of this machine and everything else seemed to work. The paper tray just seems to be a bit flimsy and not well designed or built (it comes in two pieces when shipped that you have to snap together and is all plastic). I took this machine back and exchanged it for a Brother MFC-7820N. I'm very happy with the Brother, which seems better built than the Canon (more heavy duty - metal reinforced paper tray that's all one piece) and works flawlessly. The Brother is also smaller, lighter, and less expensive. I think the Canon has the potential to be a nice printer, but take extra care with the paper tray, which can be easily damaged.

I know it's difficult to imagine and probably a slight exageration but quite frankly I have never really seen a piece of office equipment with such a non-intuitive usability design.

*To delete a simple job takes at least 3 to 4 button pushes.

*Not very friendly to using different sizes of paper - especially if you use MORE THANE 1 SHEET! It's an office! Canon - come on...

*Even if you think you know how to delete a simple print job, don't bother using buttons that say CLEAR or STOP - those are there just to tease. No the actual buttons say things like SET and STATUS MONITOR. After 20 times of doing that, it may become something you remember...

* There's NO reset button. You have to actually unplug it!

* There's NO off button. So your scan lamp basically stays on all the time...

* The Cable and Plug wire are designed to hang down the back of the machine - UNFORTUNATELY, if you use Legal size paper, your cable and plug wire are pushing up against your paper tray all the time because the Cable and Plug are above it. Really doesn't make any sense for an OFFICE MACHINE!!!

It does function basically o.k. once you figure it out, but I stand by the title - Least Intuitive thing I've ever used. I do also concur with most of the other review items but the one gave it 5 stars...

No mac support! Not just "no mac drivers on the included CD", but "no mac drivers exist that will cause this thing to print".

I really wish I had discovered that before lugging it upstairs & setting it up.

When there is an error , for example , if paper size is A4 instead of Letter, the printer will alarm. There NO way to reset the printer when it has error, even if you shutdown your computer , or shutdown the printer temporarily.

This printer still REMEMBER all the pages that were sent to it after you turn it off, and you can not use the Reset button to clear those pages.

My only solution in this case is : turn the printer off in 1 night, and check it back in the next morning. Usually, 1 night is long enough for the printer to forget the error and reset by itself.

This printer has very good print quality when it works . However, when it does not work, you will have a miserable time to fix it.

After a lot of customers complained about this product, Canon still sell this printer in the market, without fixing the problem or recalling the defective product. This carelessness will destroy the credibility of Canon.

I probably scanned 5000 pages and printed out at least 1000 pages over 1.5 years and had no problems. It prints picture perfect and I've had no image quality issues. It's also very fast. I'm still using the original toner. I suggest using Nuance's Paperport for automated scanning, etc. with this as it is integrated perfectly to sense batch scans versus manual paper scans etc.

ERROR MESSAGE: After 1.5 years I had the same problem as "reluctant techie" in his/her interview below. I started getting Paper size / cassette / "insert lgl" paper type errors that I could not clear. I tried the update firmware on canon's site and got no answers... but I figured this out. After getting the error, unplug the cable from the computer and the power. Plug the power cable back in and press "copy" button before the error lite starts flashing again. Then press "menu" and "#". Press the <- button until you get to the "#clear" option then press "set". It re-initializes. After doing so, go into the menu and set paper settings to "ltr" or whatever size paper you use. It works great after this. I found "reluctant techie's" review doing a Google search on MF 5750 errors. I hope someone finds this review and trouble-shooting helpful when they do the same!

After reading the earlier reviews, I was skeptical. But considering the recent price drops ($199) I decided to give this printer a try. The installation was easy. I got paper jams on the first try, but this was due to the paper tray not being positioned correctly - I had the printer sitting on a carpet surface (the paper tray does not lock shut, so is susceptible to improper positioning easily). It comes with a full size toner X25 (good for 2500 pages). Printing, Scanning seem pretty decent. OCR worked well with the Omnipage software that came with the CD (old version of Omnipage software, but accurate character recognition). Copying by placing original on flatbed caused really crooked copy the first time, but seemed better on subsequent times. It was still not perfectly square in alignment. This might have been due to a combination of paper quality and loosely fitted paper tray. Despite these I am happy with the printer for home use. It is good value for the money. I am giving it 3 stars mainly due to the poor fit and issues with the paper tray. You can get over the last problem by placing the printer on a hard surface and installing the paper tray carefully and not disturbing it often.

It's a hunk of garbage. It has been unreliable and touchy since I bought it. Double feeds paper, jams, and so forth. I even had it "repaired" by an authorized Canon outlet, which didn't fix the problem at all. I have updated the firmware, updated the drivers, paid to have rollers replaced... Everything to no avail. Pass on this and all other Canon products, if you ask me.