Customer Reviews

Canon MultiPASS C3500 - Printer - color - ink-jet - Legal - 720 dpi x 360 dpi - up to 6.5 ppm - capacity: 100 sheets - Parallel - AC 120 V

5 star:		(1)
4 star:		(1)
3 star:		(1)
2 star:		(2)
1 star:		(7)

 

 

We purchased this product because of Canon's reputation. We have used other Canon products and were totally pleased, however, we were disappointed in the need for frequent ink tank changes. Also, we believed we were getting a color scanner as well as black and white. We should have done our homework more thoroughly. Very disappointed!

I'm totally frustrated. While billed to be the perfect home office machine, I cannot get the thing to print reliably. I have tried reloading the software several times. The manual is of little use as I follow the troubleshooting hints only to end up with "Call the manufacturer". Each time I turn my PC off I have to reload the software to print again - if it allows me to reload. Further, the ink cartridge ran out after only printing about 50 pages.

This is a junk machine. Slow, eat a lot of inks. And recently, although I changed new cartages, it prints nothing on paper.

This is the worst thing you could ever spend your money on, and it does not come cheap. When it does work, and there is a 90% chance that it does not, the quality of printing is unbelievably poor. It eats the most ink I have ever seen a machine use up. Canon customer service has been most unhelpful although the machine is still under warranty. Do yourself a favor, spend your money elsewhere.

Have been trying to use this machine for 4 months now. It has been connected and installed on three different pc(s) and does not perform at all. The manual does not help, nor does the 800 number. We shall by an Epson this weekend and put this one out for the trash men, after of course taking a hammer to it. (NOTE; the 800 number and the store where purchased only wants to blame the problem on you, your pc or your cable). Do not spend your monies here!

Unsatisfied with the product. Too many problems as compared to others I have worked with.

-- Unhappy owner

I purchased my multipass and it was supposed to have a color scanner (the book even said so), but when I called them about it they told me that it was a generic book and that mine was not supposed to have a color scanner. The book doesn't list any other machine except for my Canon Multipass C3500. Then my warning light wouldn't always come one when it was supposed to to tell me that I needed to replace the ink cartridge. And to top it off, my print head needs to be replaced. The reason I say don't buy Canon is because I have seen many of their printers up for sale (not just this particular kind) and every time I ask what is wrong the tell me they need a new print head. I've run into many people on the web with the same problem. If only I knew then what I know now.

Like a lot people, I went for something that could do a lot for little money. I knew the risks of buying a machine that can seemingly do everything. Well, I know nothing is a cure-all but I was hopeful.

1. I couldn't use the product for 3 months because of driver problems. I got defective software that included the driver setup. It took 8 weeks for them to send it to me. Took me another month to get it set up.

2. I finally got to use it and then almost immediately started having feed problems with the copy and fax feeders. I had to start manually loading each page of the fax I was sending. If I miscalculated the timing I would wind up sending half of a fax because the machine wouldn't accept subsequent pages.

3. The scanner is VERY poor. I wouldn't even consider it a real scanner. Lots of skipping occurred because this is the same feeder for the faxing and copying I don't think the rollers were built to have that much action. They should have put sturdier rollers/feeders on the machine knowing it was going to be used for so much. If I were using three different machines (i.e. a dedicated copier, fax and scanner) my volume would not be considered that high for each machine. But using the same feeder for all three functions is more than this product can handle unfortunately.

4. I don't like the fact that it doesn't tell me when it's going to run out of ink. Unless, I missed that particular function. But as far as I can tell you just RUN OUT. NO warning. I've learned to "buy ahead" and I used to think it "convenient" that they sold the black ink jet cartridges in pairs, but now I think it's a plot. Canon knows the cartridges have low capacity and/or the machines are greedy.

5. This last problem--the final straw. I came home last weekend after being gone for 5 weeks and "suddenly" the printer feeder isn't working and the function keys are going nuts (possible power surge problem to be fair but everything else is fine and I have a very good power surge protecting hardware). Anyway, called for repair and realized it's two months past my 3 year warranty.

surprise, surprise

These problems weren't constant but seemed to come up at THE most inconvenient times. Good when it worked but it just wasn't consistent enough to be considered a great, reliable product.

Would suggest buying for a college student not a home office--it's reasonably priced enough and should last through most of your student's college career. Also, a college student will have back up computer resources around campus in case of a last minute breakdown.

This product works quite well for me and when I had to call Canon with a question I received promt and courteous assistance.

Its always good to see that a model is still available 3 years later. We have been using this in a light-med duty office for that long. It has really good features for a home office, color copies that look great. Relatively little problems for the three years until now, that it says its out of ink but its a new cartridge. Head cleaning hasn't done the trick. It does eat ink cartridges so be aware!