Top critical review
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Case leaks and has NO WARRANTY
on January 15, 2010
I purchased this case from Amazon on November 14th. I took it on a dive on January 7th. I followed all instructions, lubricating the gasket, testing it on a snorkeling trip, etc. On the first dive to 60 feet with this case I took 78 wonderful pictures but the case started to leak on the way back up to the surface (the leak started at about 20 feet, during decompression). Although there was only a small amount of water in the case it did damage the camera -- initially causing the camera to turn off immediately whenever it was turned on with an "E31" error. After drying out for a day the camera now does work, although there is some damage to the LDC screen from mineral deposits left when the moisture that worked its way into the LDC screen evaporated.
Here is my warning about this case -- IT HAS NO WARRANTY!!! NONE. I just talked (January 15th) to both a Canon service representative and a supervisor ("Marvin"), and was explicitly told that Canon offers no warranty on their underwater cases. Even though the case comes in a Canon box that has claims stated on it -- that this is a "Waterproof Case" and that it is good to "40m/130 feet" -- the case has no warranty. This is simply unacceptable and retailers like Amazon that sell this product an an "Underwater case" that is "Waterproof" should stop doing so until an explicit warranty is included with the product.
I was given an address to send this case to for "testing," but I was explicitly told that Canon was under NO LEGAL obligation to either fix or replace this case. Buyer beware and avoid purchasing all Canon underwater cases until Canon accepts some legal responsibility that products which they make and market can live up to the description that they print on the box.